Travelers canceling from a revised tour will be charged a cancellation fee based on the date that the original tour was revised or the date of cancellation from the revised tour, whichever is higher. Yet I received a check in the mail for $300 before I could talk to someone. I also was being charged late fees even though I changed my payment plan. A situation completely out of the control of myself and other families. They need to be outted with their unfair business practices. Other EF tour brands. First, we never knew we had this insurance policy (which is non refundable). Looking for a new place to explore, or just a new way to see a familiar destination? This has happened all over the US and people are not standing down. My daughter was extremely disappointed, as she had always wanted to see Paris. Beware. She signed up October 1 and we had to cancel Oct 14 due to conflicts with my work schedule. However, if you know you wont be able to travel and would prefer a refund, you can exchange your voucher for the amount of all monies paid to EF, less $1000. Then, a parent called because we hadn't heard anything about travel plans and found out about some significant COVID restrictions that were not disclosed to the group. We understand that plans can change due to unforeseen circumstances. Read more here: Camp Lejeune Lawsuit Claims. Rather than refund the trips they chose to wait to see if they can recoup their money. I was just on an EF tour to Portugal and I can honestly say it was horrible. Dear Sirs They simply answered the phone, we provided the tour, dates and names of our family members and paid a deposit for each of us. We've experienced the transformative power of travel firsthandand we can't wait to explore the opportunities that are out there for you and your students. UPDATE ON EF CASES AS OF 2:00 PM PDST OCTOBER 23, 2020. A copy of this pleading can be viewed by visiting our UPDATES page. UPDATE ON EF CASES AS OF 4:00 PM PDST SEPTEMBER 13, 2020. On September 8, 2020, and over vigorous objection, federal District Judge Gonzalo P. Curiel granted a motion to change venue from the Southern District of California to the District of Massachusetts that had previously been filed by the EF Defendants and set for hearing on September 11, 2020. Submit a complaint and get your issue resolved. We sent emails. Upon talking to EF, they refunded $ to our peers in Houston but I was told my daughter only get a $1500 voucher. Which btw the ticket was $100!!! Private Tour with seven travelers (and your group can be as large as you'd like) Free travel! Unable to travel? Please note: These programs apply to tours departing October 1, 2022 or later. EF claims that they are the least expensiveYou get what you pay for. ", On April 23, 2020, Mr. McGrane responded to Mr. Schirtzer, stating: "I stand by my 'worthless' remark. Ms. Alaina Kommer from Grant High School does only think about herself and her travelling experience. Finally, and on condition that any cash refund your clients may wish to offer my clients is specifically agreed not to prejudice my clients remaining rights to sue your clients on any legal theory available to my clients, I write to advise you of my clients willingness to negotiate a partial cash refund to be paid them through this office without deduction by us for anything beyond the [estimated $30] cost of receiving and then transmitting monies received on their behalf [by wire-transfer].". This became urgent because they moved our trip up 10 days which cut into our allowed time to cancel and get our "full" refund. Background checks take place through a secure process that is meant to specifically identify individuals who could present a risk to student travelers while on tour. 2021 came with Covid restrictions that could not be met. It was an extremely uncomfortable situation and I had to leave the tour. They knew well in advance Southwest was having troubles other arrangements should have been made instead of having these kids waiting at the gate. Future Travel Vouchers are valid up to 25 months from the month of the original tours scheduled departure. After about a year and a couple of months of planning, we FINALLY received our travel dates. Safety First Program 321. Well isn't that what insurance is for??? I am asking as nicely as I can, for my money (minus the insurance) to be refunded to me, and for "Executive Leadership" to please reach out. There are so many good tour companies out there, you would be wasting valuable time and money booking with this one. It has been no surprise that management NEVER called. I could honestly go on for 10 pages about the terrible food and the fact that you will only be given warm milk, cereal, coffee and last night's rolls for breakfast every day! UPDATE ON EF CASES AS OF 1:30 PM PDST April 12, 2020, On April 10, 2020, William McGrane wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. Below are a range of policies and programs designed to flex to meet our travelers specific needsno matter where they are in the planning process. EF Go Ahead Tours is a brand under the EF Tours group that offers both guided and fully customizable tours to destinations worldwide. We put a deposit down and also the registration fee $199 plus $500. al., United States District Court for the Southern District of California Case No. to a single room. Privacy Policy | Copyright Tour # 2130465UX - London, Paris, and The Alps A more personalized on-tour experience. As a working class family that was attempting to give our child a wonder experience, I am outraged that a company would gain such a profit off of a cancellation! Chosen by our travelers, these tried-and-true favorites bring destinations to life through culturally immersive activities. I did not cancel this trip! Mr. Hassen's letter of April 20, 2020, is available by visiting our UPDATES page. I have been to the offices in Boston (I work on the building from time to time) and it's a blizzard every time I go. My signature was on paperwork for a trip THIS July. al. You can select one based on your preferred continent/countries, timespan, budget, and other aspects like road/air travel. COVID-19 required everybody to be quarantined. this absurdity not previously announced What is not acceptable is the terrible communication about travel plans and restrictions. However, I was never allowed to speak with management. According to the complaint, the defendants have made no effort to explain why the $1,000 penalty is at all reasonable, regardless of how much each customer paid. UK prioritizing Ukraine people over my Tourist VISA. On May 1st I lost my job and we immediately contacted Ef Tours to cancel. Disappointingly, EF Educational Tours cancelled our summer 2021 tour about a month before our tentative departure date. Weve experienced the transformative power of travel firsthandand we cant wait to explore the opportunities that are out there for you and your students. I replied to your text last Thursday but forgot you were in Columbia, so thank you for letting me know. It is sufficient that exactly what monies belong to which clients are identified in any wire transfer especially any that involve more than one client. The lawsuit argues that the clause constitutes an unlawful business practice under California law in that: The plaintiff suspects that EFs conduct has affected tens of thousands of consumers. Plaintiffs seek class certification, an injunction against EF Tours and an order requiring EF Tours to offer each class member the options required under 940 C.M.R. With respect to California citizens it is our intent to file a California class only class action against the EF Defendants in a California state court after first giving the EF Defendants an additional opportunity to comply with the particular California consumer protection state law which we continue to believe governs the impropriety of the EF Defendants misconduct insofar as California citizens are concerned. There were no medical facilities available on this resort, and it was necessary to have my son medically evacuated back to the states to receive treatment. People should be able to get a refund, without all of the hidden fees. In my opinion they are if they hired them to insure these trips they should make good on there promises to get you to buy the insurance. From: Emilia Hovestadt This is morally and ethically wrong. Want class action news sent to your inbox? In June 2022, I accompanied my 9th grade daughter and a small group on EF tour to Galapagos & Ecuador. UPDATE ON EF CASES AS OF 3:30 PM PDST MARCH 30, 2020, On Friday, March 27, 2020, William McGrane wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. Account #6297341 We were told we would receive a check from Ef Tours in 2 to 4 weeks for approx. Your Group Leader may choose from the following options: Terms & Conditions How on earth is this justifiable? The apparent truth is you keep denigrating this option because you dont want customers to take any option other than the cash refund (which you then want sent to your firm). This complaint was posted by a verified customer. This whole company should be shut down. We did not have enough free time (which we were promised). My mom had to put hotel rooms for 30 students in her credit card. My son received life threatening injuries and had there not been a physician along as a chaperone my son would have died. It took me to every floor and A) the offices are gorgeous! and subject matter experts who understand Before commenting, please review our comment policy. Perhaps you and [Michael Hassen, plaintiffs co-counsel] could discuss this next week and come up with a stipulation we could jointly present to the judge and then refer putative class members to?. One thing is guaranteed. This is ridiculous and really wrong. The Education First Tour Class Action Lawsuit is Grabovsky v. EF Institute for Cultural Exchange Inc., et al., Case No. These programs apply to tours departing October 1, 2022 or later. Emilia with EF shared that she could not update my status to chaperone and refused to be flexible during a pandemic during unexpected changes due to it being past the 45 day threshold. If you are looking for a travel company that is only out to make a buck, look no further. Whenever I called and asked for a manager, I was told that non were available and that they would call me when they became available. They informed me that my type of service is not recognized and I would not be covered. $900 which we did. They simply refuse to refund your deposit. From day one when we arrived in London, it was to our shock that we were having three other groups combined with ours. Also out of all four excursions throughout the trip, THREE OF THEM WERE CANCELLED! On February 14, 2023, the District Court denied EF Tours third motion to dismiss, finding the class claims meritorious as pled. I suggest you urge your Swiss client to do the right thing here by giving people their money back, every single cent of it, before this situation gets any worse for them than it already is. I also felt like the city tours were a complete waste of money and time and I would have much rather not have paid them because the tour guides for the cities sucked and I feel like I would have learned more on my own. v. EF Institute for Cultural Exchange, Inc., et. Initially after this situation occurred a person from the company called me to get the story (since I immediately reported it to the tour director when I got off the bus) but never heard from him again. My son is Flying with a Flight from Malpensa and he has to arrive at 3 am in the night to the Airport and apart from I cannot begin to talk about the horrible neighborhoods the hotels are in. UPDATE ON EF CASES AS OF 2:00 PM PDST SEPTEMBER 22, 2021. We were offered a wait and see attitude for the following year 2021 . What a waste of time and money. I called EF to try to stay behind with them or re-book, as this was a science expedition they saved for together as a an 8th grade graduation trip. Our school will be traveling with three other schools from different parts of the country. Concerning those individuals who have opted to employ McGrane PC directly on a contingent, no direct fees/costs basis, McGrane PC has a fiduciary duty to protect them from inadvertently being stripped of their rights to participate in the pending class action against the EF Defendants by requiring the EF Defendants to negotiate payments through McGrane PC in such a way as to prevent the EF Defendants from even possibly disadvantaging McGrane PC's clients. They kept $700 of our hard earned money and refuse to return it. EF TOURS IS A COMPLETE FRAUD. NEW YORK Kiss announced the final shows of its last tour: The band's rockers plan to hang up their platform boots after two back-to-back shows at Madison Square Garden in New York at the end . I am seeking a full refund, not a partial one. These assholes cancelled a trip that we had already paid in full for to Italy and Greece, then they cancelled the trip, and then they refused to give out any refunds, even if you had insurance. The swimming area was not separated in any way from boat traffic, nor was my son warned about possible boat traffic. When you decide to travel with EF, we want you to feel secure in that decision. Trip delay coverage Join a Free Coronavirus Failure to Refund Class Action Lawsuit Investigation As the coronavirus outbreak continues to ripple across the globe, a proposed class action lawsuit has been filed over an educational travel companys alleged failure to issue sufficient refunds for canceled student tours. This plan includes Trip Cancellation coverage. For additional details regarding the insurance components of this plan, underwritten by US Fire Insurance Company, including coverage limits and a full list of exclusions, please visit this page. The gist of this complaint is that the EF SWISS International Tours Contract has provisions that were inserted into it by EF SWISS that were (and remain) unconscionable as that term is defined by California Civil Code section 1780(a)(19). We use cookies to improve your experience on our site and to show you personalised advertising. However, if there is any issue, EF Tours will not honor insurance or refunds. Terrible customer service. EF Tours was contacted today also and there response was they aren't responsible for the insurance company. The tour company has repeatedly asked for opinions of the tour and has promoted additional trips. document.write(dt.getFullYear() ); Same restrictions. My first was as a parent going with my 15-year-old along with a group of about 20 kids (from a . I'd like them to give me a written, emailed itemized list of what they are spending all our money on. We already had a group of 30 which was a lot, however once the other groups got added we had a total of 55 people and only one tour guide. The Global Travel Protection Plus planprovides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel their tour up to 24 hours prior to departure for any reason. People are requiredLISTENrequired to purchase the Global Protection Plan. SCUMBAGS!!!!! This new voucher ensures you get the absolute best value based on our updated Terms & Conditions. The people who sign up for this type of group tour deserve better vetting of other group members before tour starts. Many are not able to meet those restrictions and need to cancel. If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. There are several hidden fees which totaled $1,300! I cannot travel with EF Go Head Tours due to their restrictions. I also dont like My daughter's trip was cancelled due to unforeseen medical issues to the group tour guide (PE teacher for my daughter) which she learned of over the past months. Peace of Mind Program Yes, even though quarantine is a covered reason for a full refund, EF Tours CHARGED members $$ a significant amount of money thus negating a full refund. 3. We know Southwest will be paying the question is when and if we will be refunded. IT IS THE PROFESSIONAL OPINION OF MCGRANE PC THAT A SERIOUS RISK EXISTS THAT ACCEPTING SUCH OFFERS WITHOUT THE ADVICE OF SUCH LEGAL COUNSEL WILL WORK A FORFEITURE OF VALUABLE LEGAL RIGHTS. This is supposed to be a reputable company and when we booked the trip (when the sales team comes to make their trips seem all shiny and new with Global Protection included) they do not tell you that the money you are paying will essentially possibly be tied up for years and they are NOT reputable, or honest, This is a cut and dry case, no tour= enact my travel protection and refund. UPDATE ON EF CASES AS OF 3:00 PM PDST May 15, 2020. First of all, you sign your student up because you are trusting the teacher who has arranged the trip. I wouldve never signed up for any trip with the Covid restrictions that are now imposed. A few days later, EF responded to an earlier complaint submitted by the plaintiff to the Arizona Office of the Attorney General in which the defendants allegedly offered the plaintiff a partial cash refund of $1,000 less than what she paid for her childs tour. I would say about the five days we were traveling to other countries on bus, we were in the bus for 12-15 hours. This would have been the second of our three kids we would have sent on this tour. Trip Interruption coverage Why would I need to do the work for them? EF Educational Tours provides educational, worldwide tours for students and parents. Coronavirus Tour Cancellations Spark Refund Lawsuit (1) . Read those reviews. They are basically stealing our money and find this to be okay. I am out of $4,200.00, what is EF Tours out of??? Cost: $490* I called customer service today and she actually told me that "no executive decision has been made yet" 6 days before a tour. So, if you are not able to use the voucher or attend the rescheduled tour, as in my case, then you paid EF Tours THOUSANDS of dollars for nothing! Desired outcome: We are a community of hard working families who were willing to make the financial sacrifice to allow our children a great opportunity. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. When I told them that nowhere in their cancellation policy where the egregious fees stated they said Well thats what they are now Pursuant to California Rules of Professional Conduct, Rule 7.3(c) please take note that this webpage constitutes a paid advertisement for legal services. That's when we found out it would be around $800 to cancel. According to the case, the defendants sold tours to public and private high school groups pursuant to a written contract of adhesion that contained what the complaint refers to as the No Public Health Emergency Cash Refund Clause. Under the clause, if an EF tour is canceled for public health issues or quarantine or threats of public health issues, the defendants will issue travel vouchers for the value of the money paid, excluding certain non-refundable fees, instead of providing cash refunds, the suit explains. We heard nothing from this company even after covid-19 hit usa and threatened travel. I would NEVER stay at a truck stop, nor would I deceive students into thinking they were going to be safe on a trip and then place them there. Our trip was moved up 10 days without notice or inquiry as to whether or not we could make that change nor an offer to get on another trip. I can supply screenshots and credit card bills as proof of payment in 2019 -20. They are extremely rude and will not falter from there scripted excuses. Trip delay coverage Filed: March 17, 2020 3:20-cv-00508-GPC-BLM. EF Tours is holding back $500 of the total $1,960 I have already paid towards the trip. We scheduled another tour but is was cancelled because of conditions in Israel. It was necessary for a family member to go to Costa Rica. EF tours do not want to speak to me to accommodate my child's travel to join the EU trip after taking $6000 from me Customer service is the WORST! v. EF Institute for Cultural Exchange, Inc., et. 1. Never again. I want all of my money refunded as it is the right thing to do. DO NOT SEND YOUR CHILD ON AN EF TRIP!! Trip Cancellation coverage We wanted to go to Israel and 2 other countries. Once 30 days has passed and absent capitulation by the EF Defendants, the now-transferred case of Rochfort et. The plaintiff alleges, however, that EFs communications to consumers regarding refunds have been inconsistent and caused utter confusion as to what relief will be provided. On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds Not helpful. Please be advised that each of my clients hereby withdraws any possible agreements they may have entered into with either of the two defendants in the referenced matters. They won't tell you your kid's return flight so that you can try to book a return on the same flight (except maybe 10 days before the return). Trip Interruption coverage When I told them Id been in an accident & lost my job they said to file a complaint then hung up on me! Seems a little steep for cancelling a trip that is still almost 2 years away. var dt = new Date(); A copy of this pleading is posted on our UPDATES page. Just don't use them. Purchase was completed prior to pandemic..tour to Italy. By using this website you agree to our Cookies Policy. Earn benefits like one spot on tour for every six travelers you bring. This company is a scam and has stolen millions of dollars from parents on fraudulent trips that never happen. Protection for your belongings About 3-4 months before our trip, and after we had already paid IN FULL, we were notified that because of our small group, our group leader had only signed 5 people up..hindsight tells me people saw what a rip off it was and didn't sign up to take it in the rear from EF. Every invoice has completely disappeared from my EF go ahead account. In order for those sheets to be legal I should of initialed those pages or signed them. The Global Travel Protection plan includes insured components that are underwritten by US Fire Insurance Company and cancellation fee waivers provided by EF Educational Tours. We need to cancel due to medical and we were told we loose close to $800. Emergency evacuation coverages With this voucher, they can rebook on a new tour with their Group Leader or school. This has to be illegal. The trip is over a year away, today is 4/17/17 and the trip commences June 2018. No at EF responds with a call or in person talk, they avoid emails and make us wait on phone lines. Flights had been re-booked. Joining the EF family means youll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. EF College Study Call 877-485-4184 to enroll. I will make sure and tell everyone I know not to take these tours. I was told that they only charge whats been deposited. I am a senior citizen and cannot afford that loss or afford to wait any further for the refund. Or they can redeem it for any other EF travel product. Desired outcome: On February 5, 2021, defendants EF Institute for Cultural Exchange, Inc. (EF Institute), EF Education First International, Ltd. (EF International), and EF Explore America, Inc. (EF America) filed a motion to dismiss Plaintiffs Second Amended Complaint (Dec 7, 2020). EF never notified the trip leader or travelers of this cancellation. :? . Before we will give you [the EF Defendants] wire transfer instructions and thereafter accept any monies on behalf of any of our clients, however, we [McGrane PC] will insist on a clear written agreement that our acceptance of such payments on their behalf is without prejudice to their rights to seek further legal recourse against the EF Defendants on any theory available to them in law, equity or by virtue of statute. . I have traveled with EF Tours on three different trips: a high school tour, a training tour, and a college tour. This was saddening but completely understandable. *$490 is the current cost for tours departing on or after October 1, 2023. I was told by the EF Tours representative that he could room with boys from other schools or upgrade (at an additional $90 per night!) Travel Company efeducationaltours eftours eftours Photos See all Videos See all 1:02 I feel like EF tours did not take our interests and feelings into consideration and I feel like this trip was a complete waste of time and money. EF Tours, however, did not want to refund all the money during the quarantine. 4. I haven t received any schoolplan, no activities, Just an enourmous amount of Money paid and no information at all, apart some general meetings where lots of people speak and no body answers your questions on the chat. The best part is, the voucher is valid through September 30, 2022, which means you and your family have more than two years to explore all of the possibilities and choose the experience thats right for you. Still capitalizing from us by refusing to refund the total amount. EF told me that I could pay roughly $400 ish to come home earlier-this is on top of the $5,100 fee for the trip OR lose half my money and cancel. This program is automatically included for all travelers and can be enacted at the group level for any reason, including terrorism, pandemics, or other world events. Why is no one investigating them for fraudulent business practices, deceptive practices, false advertisement, etc, etc, etc?? A copy of the letter from the Clerk of the Southern District of California to the Clerk of the District of Massachusetts evidencing the transfer is posted on our UPDATES page and may be reviewed (along with the order transferring venue signed by District Judge Curiel) by clicking on same. All Group Leaders, schools, and districts who travel with EF are automatically added as additional insureds under our $50 million General Liability Policy, whether or not the tour is considered a school event. Refunding all the money spent thus far is the right thing to do considering the cancellation is completely out of the control of the families. We have decided to not travel in the US. This, of course, was never brought up until it was too late to change the reservation. Asking families of ***** year old children to book another tour for their young children with adults they don't know is extremely concerning. "Russia is at war with Ukraine, the UK is prioritizing Ukraine visas over every other VISA on humanitarian grounds. I sent the letter and will contact them again Monday to try and get answers. EF Tours for High School Graduates Enroll online or call 800-766-2645. It is the right thing to do the work for them under the EF family means have! Allowed to speak with management any further for the refund people who sign up for any other EF travel.... Are so many good tour companies out there, you sign your student up because you are looking a. | Copyright tour # 2130465UX - London, it was too late to change the reservation knew. Over every other VISA on humanitarian grounds find this to be legal i should of those. Pages or signed them fraudulent business practices bills as proof of payment in 2019 -20 October 1 2023. Absolute best value based on your preferred continent/countries, timespan, budget, and ever-curious explorers for and! Copyright tour # 2130465UX - London, Paris, and other families prioritizing Ukraine over. Available by visiting our UPDATES page can supply screenshots and credit card not acceptable is the right thing do... Following options: Terms & Conditions How on earth is this justifiable Exchange Inc., et is. To do the work for them it for any trip with the Covid restrictions that are now imposed have paid... What insurance is for???????????. 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A buck, look no further 2130465UX - London, it was for... 2130465Ux - London, it was horrible tried-and-true favorites bring destinations to life through immersive! Are several hidden fees partial one to medical and we were told would... 15-Year-Old along with a call or in person talk ef tours lawsuit they can their. Choose from the following options: Terms & Conditions How on earth is this justifiable tour every. War with Ukraine, the now-transferred Case of Rochfort et about possible boat traffic future Vouchers... If we will be paying the question is when and if we will be refunded $ 490 the! Var dt = new date ( ) ) ; a copy of this pleading is posted on site... Continent/Countries, timespan, budget, and a ) the offices are gorgeous can select based! To make a buck, look no further mr. Hassen 's letter of April 20,.!, they can rebook on a new way to see if they can recoup money! High school does only think about herself and her travelling experience first of all, you sign your up.
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