If you are in the store and enter the wrong PIN, you will have three more chances that day to enter the right PIN. Only contact Way2Go Card to report a lost or stolen card or if you need assistance in resetting your debit card PIN. If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. The money is automatically deducted from your card account. What if I don't receive my Way2Go debit card? In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. We encourage you to spend the available funds on your EPPICard prior to January 6, 2022. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. If you commit UI fraud, you could face a variety of serious penalties including: Prosecution by government authorities. Hearing-impaired customers call TTY: 1(866) 656-5913. You will get your card 5-10 business days after you get the first letter. What would I do if I was unable to activate my new Way2Go Card? A Way2Go Card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments. The Conduent Way2Go Paycard is MasterCard branded and can be used anywhere you see the MasterCard logo. How do I receive my debit card (ePayment/Way2Go Card)? Activate the Card Use the Way2Go Card mobile app ( Apple Store | Google Play ), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance. What if I lose my Debit Card (ePayment/Way2Go Card)? They can also use it to set up a direct transfer for future payments, shop online and in stores, and get cash from ATMs all around the world. So naturally assumed that this would be the case for this funds transfer as well, but that is not what happened. var now = new Date(); var d = now.getFullYear(); document.write(d); Nevada Department of Employment Training and Rehabilitation, Governor's Office of Workforce Innovation, Unemployment Insurance Claimant Self Services, Unemployment Insurance Benefits Video Tutorials, Videos Tutoriales del Seguro de Desempleo de Nevada, Unemployment Insurance Employer Self Services, Unemployment Insurance Debit Card Information, ETP Agreement between California and Nevada, Governors Workforce Development Board Members. If you do not use direct deposit, you will automatically get the debit card once the Trust Fund processes your first support payment. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. Its important to note that you will not be able to transfer any remaining funds onto your new Way2Go Card. Transfer funds for free to your personal U.S. bank account. You may also receive cash-back with a purchase at a merchant that accepts Maestro or MasterCard. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. Once you activate the card you can track, use, and transfer your benefit payments. You performed a transaction in the past 36 months and have an account balance of at least $100 on your Electronic Payment Card. https://www.goprogram.com/goedcclient/contactUs.eppic%20, https://www.goprogram.com/goedcclient/privacyPolicy.eppic. You can update your address online through the CSOS program, or call the KIDSINFO line at 800-991-5530, or contact your Child Support Agency to provide them with your correct address. Here are two options you can take with the EPC card: I already reported a name or an address change to DES, how can I get a new card? The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. Toll Free Number:833-915-4041TTY: 877-427-4172Direct International Dial:214-210-2249. You should contact your Child Support Agency to discuss your payment options. To sign up for Direct Deposit click here. For your convenience, there aren't any fees related to insufficient funds. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, Electronic Payment Card (EPC) Transition Information, World Elder Abuse Awareness Day Conference, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), webpage for Parents Receiving Child Support, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new. If you have not yet received your card, you may in the coming days. I guess if you have the possibility at all to switch to direct deposit, now is the time. To sign up for Direct Deposit click here. The last payments by paper check were mailed November 1, 2012. You may conduct balance inquiries free of charge through the convenience of Internet access atGoProgram.comor the Way2Go Card mobile app (Apple Store|Google Play). If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. Call: Toll Free Number: 833-915-4041 TTY: 877-427-4172 Direct International Dial: 214-210-2249 Where can I find fee information for my new card? The card and the PIN will be needed to get any benefits left in the account. What would I do if I was unable to activate my new Way2Go Card? The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. If you are eligible for TANF transitional supportive service benefits after your TANF cases closes, the benefits will be posted to your debit card. As long as the ATM accepts MasterCard, you may utilize that particularlocation. Payments are posted Monday through Friday and are available on the card the day following posting after 10:00 a.m. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. The most inconvenient detail is that this card is not accepted everywhere. The EPPICard, also known as the Child Support Card or Unemployment Debit Card is a prepaid debit card used by over 23 states to distribute child support and other state benefits like unemployment payments directly to recipients. If they don't want to call, the payee may create a secure user ID and password at. Otherwise, I supposed youll have to look for in-network ATMs to withdraw all your money from in little bursts. The IVR and all vendor notifications are available in Spanish. If the card is not working properly, a new one will be mailed. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. English| Espaol | Kryol Ayisyen. Not only are the hold times beyond ridiculous, but when they do answer the phone, you have to STRUGGLE to hear them. There are three easy ways to check your account balance: Beginning July 1, 2019 ATM transactions at the following locations are prohibited by State law: In addition, beginning July 1, 2019 State law prohibits purchasing the following items: Offering Mississippians Young and Old Tangible Help Today to Create Lasting Hope for Tomorrow, Happy National Nutrition Month! Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements. How do I transfer funds from my Way2Go Card to my Bank Account? Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. This information is also available online at https://bit.ly/AZUI-EPC. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. If you have a Protective Payee, only that person can access your TANF benefits. Toll Free Number:833-915-4041TTY:877-427-4172Direct International Dial:214-210-2249. Login - Way2Go Website. The fees for using the Way2Go card are the same as the EPPICard. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? Once you have your card, all future payments will be posted to your account about 2-3 business days after being received at the Trust Fund. So I waited and saw nothing changed, even when my new payment came in and the month rolled over (I figured maybe they had a monthly transfer limit or something?). The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. If your debit card has not expired, do not throw it away even if your TANF case closes or you request direct deposit for child support payments. How will I know the balance in my account? This is a change for all debit card users. Your account balance must be at least $5.00 before a replacement card will be issued. Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. This will not change the way you receive your child support payments. More information regarding the current Bank of America Visa Card is listed below: To prevent a delay in services, it is important that DES has your current address and personal information on file. You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. Within 2-3 business days, you will receive a letter letting you know your card is coming. Call the toll-free Way2Go Customer Service center, 855-462-5887, to report a lost or stolen card. I especially like the sign in feature that uses a picture to identify your account before you out your password in. Definitely; the Way2Go Card app is available on iOS and Android devices. 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