I do have an MSP for external support. As such, it is important to staff the Help Desk appropriately. Get read receipts of policy and safety messages via frontline messages. and If you were just doing it on numbers rather than roles than the ratio is 30:1. But it also depends on what else is hosted internally. Over 100 specific IT support metrics are provided, asshown below. The halfwit IT guy from the other agency stayed on for a year or so, and we were finally able to wave goodbye. Build schedules, optimize staffing levels, and manage labor costs. 2023Gartner, Inc. and/or its affiliates. Like many IT professionals, Lizs entry into the tech industry was unconventional. AvaMark, RadarView, AvaSense and Global Equations. 70% of users in HQ. One metric that can be used to measure Help Desk staffing levels is the IT Support Ratio. Or a construction company. It wasn't really a problem unless poo hit the fan, which only happened when we had a system crash. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. Get actionable insights from practitioners. Syncing it with a scheduling system makes it even easier to see wage and hour variances. Brand Representative for Inspired eLearning. I got 1 staffer. The result? Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Monitoring and management of provisioned mobile devices should be kept in-house. ), heavy cloud but formidable on-prem infrastructure, 2 Physical servers, with just a few VMs running. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. Didn't find what you were looking for? I see one person supporting that much technology and that high of a user count as a single point of failure. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Are we under-staffed or over-staffed in each of these IT jobs? because honestly, for the most part I wouldn't change a thing. The mode average was 150 users per tech. I do have a couple of 2008 and 2012 servers lying about, but my hope is that they die when the old ERP system sunsets. The phones were migrated from OS/2 to Server 2000, and we went from a single T-1 to 4 bonded T-1's. CIOs were asked, "What is the ratio of internal end-users to technical support employees at your company?" (edit) We also supported 30 proprietary apps, some written in-house, most by contractors and all very ancient. and staffing metrics for over 25 industry and government sectors. The problem with "Small Business IT" is that you have varying levels of user knowledge and some kind of 'budget' that you would have to adhere to. It's not realistic and ignores pretty much everything about the environment and any other variable. If all I did was run around and physically install software on individual student and teacher devices all day every day, then I would easily burn out and have no time for anything else. Ryan LaFlamme is Auvik's Senior Content Manager. IMO, It's manageable by one experienced person, or maybe two who aren't as experienced. . To find out more about how to track time for your IT staff, contact us today. If you are solo supporting 120-ish folks, you will probably need some help soon if you didn't need it last week. Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy. Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, 120 users across 3 offices? Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. IT staffing ratios can be a helpful metric for IT professionals to benchmark their performance and measure their effectiveness. Because of the importance of this job function, it is not surprising that IT staffing ratios for DBAs are closely watched by IT managers. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. Their numbers included both staff and students. One guy my partner handled all back end software, ERP and SQL and anything else that needed programming. This publication may not be reproduced or distributed in any form without Gartners prior written permission. I figured we could do 1 or 2 major projects in a year. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. Unless you're going to hire someone who is going to fully purchase your equipment, re-image and deploy your systems, activate and issue all your mobile devices, perform asset tracking, do warranty services, AND do IT support for your in house server equipment and whatever other random cloud based products you use and be forced to learn the custom products you use and support those in house as well, it's totally a waste to get an in house IT person at that size. Leverage the power of our products and solutions - This staffing model assumes that each employee has their own computer and that the majority of support requests are for desktop computers. It's been a wild ride. As such, it is important to staff the Help Desk appropriately. LaserValley Technologies is an IT service provider. Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. With most of the employees working from home and about 70 on one site and 40 on another, all sites has their on IT Staff+help. Come see what were building in the world of predictive employee scheduling, superior labor insights and next-gen employee apps. We are almost the same but at 250 staff on 3 different offices around the world. This publication may not be reproduced or distributed in any form without Gartners prior written permission. The ideal DBA staffing ratio is often said to be one DBA per database. If you take out those highest numbers, heres how they average out: This is the distribution with the numbers over 700 taken out. All rights reserved. Some of these responses make me really sad. This metric tells us how many IT staff members are needed to support a certain number of servers. Gartner Terms of Use This ratio can give us an idea of how well our ERP system is supported. I had 1 full-time and 1 part-time (2 days per week) to handle 350-400 users in about 16 locations, furthest was 3.5 hours away by car supporting old, junk PCs. Reprinted with permission from Organizing for Results: IT Structures and Staffing Survey by people3,Mercer Human Resource Consulting, and ITAA. by John Sheesley in CXO. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. https://www.facebook.com/pages/IndustryWeek/91310488418, https://www.linkedin.com/company/industry-week, https://www.youtube.com/user/industryweek, Difference between staffing in ideal and real worlds impacts organizational productivity. Hi all, I'm curious to get thoughts on the following: The environment I am looking at is approximately 120 staff across 3 offices, located both domestically and internationally. WebManage your IT staffing levels. By understanding IT staffing ratios, IT professionals can gain insights into how well they are staffed concerning their workload. Whats the ideal ratio support staff ratio in your MSP? Our independence as a research firm enables our experts to provide unbiased advice you can trust. Hope this helps. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. ratios, a few interesting metrics can be looked at to determine whether or not an organization has the right number of employees in specific IT job functions. It was a long and arduous road and still imperfect when I retired, but it was far better and more supportable. remote offices were no more than 5-7 people. Our environment is a bit different. 8 a.m. 7 p.m. 8 a.m. 5 p.m. GMT I say 2 at minimum due to having multiple office sites that will need support. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. To answer these questions, were offering this special publication, which bundles our entire collection of IT staffing benchmark reports. Stop by Booth #211 to try your luck at the one, the onlyTHE CLAW! Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. Gartner Terms of Use As a public school, our needs, ratios, and performance values will differ from those of a hospital. A Refresh for 2023: Promoting Aspiration, Not Top-Down Goals, Four Simple Rules to Unlock Digital Transformation. Auvik is a trademark of Auvik Networks Inc., registered in the United States of America and certain other countries. Standard Windows environment. Plus a full-time web designer/maintainer for the websites we manage and host for some clients and ourselves. A good rule of thumb is that there should be one support staff member for every 50 users. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. Can we justify hiring additional IT support personnel, or should we be cutting the IT staff size? We have roughly 1000 employees, over 200 VMs, and over 500 endpoints. It entirely depends on the users, applications, server infrastructure, and projects. (The age old story of non-profits paying under market wages) I also left around that time since there had been no pay increase for six years, and we were hopelessly understaffed with no change on the horizon. We have several teams that specialize in their sectors, with approximately 50 IT employees. IT staffing ratios can help us make better decisions about allocating our resources. Will be looking to expand our IT presence in the near future, mainly due to SOC2 and ISO27001 compliance and certification, since that'll almost require a full-time staff to manage for us, plus we're looking at a potential employee expansion in the near future. My second to last job was at a federal agency, I was Facility CIO. Gartner is a registered trademark of Gartner, Inc. and its affiliates. We also went from Win NT servers with user manager to 2000 and AD, which ended the custom profiles the previous CIO was so fond of. There is Just don't expect miracles, because I can't do that. Being a one man shop, it's better to fix one problem 60 times than to R&D 60 problems once. Privacy Policy. Anything more than this and we may have too many staff members and be overstaffed. Checks email: 3 x day Buy Now Pay employees for time worked, and monitor labor costs in real time. 2023 Workforce.com. We offer one-on-one guidance tailored to your mission-critical priorities. Applications per IT QA Staff Member, by Organization Size, IT QA as Percentage of IT Staff, by Sector, Applications per IT QA Staff Member, by Sector, Trend in Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, by Organization Size, Web Staff as Percentage of Application Group, by Organization Size, Users per Web/E-Commerce Staff Member, by Organization Size, Web/E-Commerce Staff as Percentage of IT Staff, by Sector, Users per Web/E-Commerce Staff Member, by Sector, Percentage of IT Organizations with Web/E-Commerce Staff, Trend in Project Managers as Percentage of IT Staff, Project Managers as Percentage of IT Staff, by Organization Size. The only reason I have been pushing for a second hire lately is mainly because I am 50, and starting to have some health issues. @solarwinds is in THE house at #PINK23. I was able to hire 2 to replace her, which helped tremendously. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. The other important IT job function is database administration. 7 locations (2 of which are an hour drive away). WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. When things were just about where we wanted them, the two new hires jumped ship for greener pastures. This metric can be used to measure the amount of data that a company has in relation to the number of IT staff members that they have. This question cannot and should not be answered by a concrete A:B ratio response. On the low end, a few lucky techs were each supporting about a dozen users. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. Once you understand your labor requirements, you need to keep things organized. All other trademarks are the property of their respective owners. Guiding Principles on Independence and Objectivity. Depends on the industry , I know law should be 1 IT person per 32. Is this you? The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. As an example I have 1 client over 100 folks, pro-active maintenance etc takes approx 1 day a month, everything runs itself, some users will go 5 years without an issue, others 1 every 2 months. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. Managing everything what looks like IT (incl. 2022Gartner, Inc. and/or its affiliates. If certain things require more attention you need more staff. 350ish Adjunct (part-time) Faculty. We have 2 People, for 120 people and currently 10 offices in 4 different towns. 8 a.m. 5 p.m. GMT Privacy Policy. They also play a critical role in data security. Siddharth Shetty, The survey below shows that IT staffing levels can vary significantly by the size of the company. Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance. IT QA Staff as Percentage of Application Group, by Organization Size. If the "guy" is you, do you have a life? From 20-30 tickets per day in 4 years, I'm getting one per day. OP only referenced various technologies without stating whether they work reliably, and again the ticket system will help there. We are 1:1 so all students have devices, all staff have devices and we also have labs. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. Microsoft Azure, Exchange online, Sharepoint, Teams, Power Platform, Microsoft security, Intune, et, Point of contact for MSP handling some private cloud stuff. Buy Now WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. by John Sheesley in CXO. Welcome to the Snap! I supported 140 people. The IT industry is a rapidly changing landscape. Organizing for Results: IT Structures and Staffing Survey, Minimum Wage by State in 2023 All You Need to Know, 4 proven steps for tackling employee absenteeism, 8 ways to reduce overtime and labor costs. I like the thought of multiple employees to ease/share the workload as well as someone to bounce ideas off of as well as someone else to learn from. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. on October 1, 2008, 5:22 AM PDT. 2. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. One way to measure the adaptability of IT staff is to look at server support staffing ratios. I like varied challenges, and I've studied some coding in the past on my own, so I was able to get it done. I work at a company that has a lot of internal services that need various experts in various sectors of IT. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. and The Corporate Campus in Louisville KY. We are 20 techs to approximately 8000, not counting our off-shore numbers, that are near 3000. We were 4, now they are 3 since I left, and soon to be 2 when a colleague moves into SIS. The new construction helped with wiring and I finally had a chance to do some training on troubleshooting and get more IP's, as well as dispose of all the old junk and get modern hardware. Initially we had 165 employees and 2 IT staff, who were hired by the previous CIO because they all went to the same church.. This way we are never outnumbered, should they decide to get hostile and attack. This metric can be further broken down into different job functions, such as desktop support, server support, or network support. How many people per office? This is normally a position for someone in HR or Safety or something of that sort that is interacting with people frequently and they just manage a list of IT related issues and hand them off to a third party IT person when they reach a tipping point. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. 100 staff across 18 sites in a 200-mile radius will need more IT staff than 100 people in a single building. Our research practices and procedures distill large volumes of data into clear, precise recommendations. On Spiceworks, many people responded with details about the environments they supportand the range was notable. Deciding the proper user/IT support ratio. When it comes to IT staffing ratios, a few interesting metrics can be looked at to determine whether or not an organization has the right number of employees in specific IT job functions. Users per Project Manager, by Organization Size, Applications per Project Manager, by Organization Size, Application Programmers per Project Manager, by Organization Size, Capital Budget per Project Manager, by Organization Size, Application Programmers per Project Manager, by Sector, Project Managers as Percentage of IT Staff, by Sector, Applications per Project Manager, by Sector, Trend in IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, by Organization Size, IT Security Staff Members as Percentage of Network Group, by Organization Size, Applications per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Sector, IT Security Staff Members as Percentage of IT Staff, by Sector, Network and Communications Group as Percentage of IT Staff, by Sector, Applications per IT Security Staff Member, by Sector, Trend in IT Managers as Percentage of IT Staff, IT Managers as Percentage of IT Staff, by Organization Size, Users per IT Manager, by Organization Size, IT Managers as Percentage of IT Staff, by Sector, Percentage of Organizations with IT Finance and Clerical Personnel, Trend in IT Finance as Percentage of IT Staff, IT Finance as Percentage of IT Staff, by Organization Size, Clerical Staff as Percentage of IT Staff, by Organization Size, Trend in Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, by Organization Size, Network and Communications Group as Percentage of IT Staff, by Organization Size, Users per Communications System Support Staff Member, by Organization Size, Communications System Support Staff as Percentage of IT Staff, by Sector, Users per Communications System Support Staff Member, by Sector, Copyright 2023 - Avasant and affiliated companies, Global Equations Country Data and Index, Digital and Application Services Benchmark, Avasant Empowering Beyond Summit 2023 Middle East, Purchase the full bundle of 16 chapters now, ERP Users per ERP Support Staff Member, by Size of Installation, ERP Users per ERP Support Staff Member, by Vendor, ERP Users per ERP Support Staff Member, by Sector, ERP Users per ERP Support Staff Member, by Age of Installation, ERP Users per ERP Support Staff Member, by Years Since Last Upgrade, ERP Users per ERP Support Staff Member, by Level of Modification, ERP Users per ERP Support Staff Member, by Deployment Type, with 200-Plus Users, Trend in DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, by Organization Size, DevOps Engineers as Percentage of Application Group, by Organization Size, Users per DevOps Engineer, by Organization Size, Applications per DevOps Engineer, by Organization Size, DevOps Engineers as a Percentage of IT Staff, by Sector, Percentage of IT Organizations with DevOps Engineers, Trend in Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, by Organization Size, Business Analysts as Percentage of Application Group, by Organization Size, Users per Business Analyst, by Organization Size, Applications per Business Analyst, by Organization Size, Business Analysts as Percentage of IT Staff, by Sector, Applications per Business Analyst, by Sector, Percentage of IT Organizations with Business Analysts. By clicking the "Submit" button, you are agreeing to the By clicking the "Submit" button, you are agreeing to the Deciding the proper user/IT support ratio. Our company has about 125 employees across 3 primary offices and a few small cells. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. remote offices were no more than 5-7 people. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. Is it valid to think that one person can handle all of the infrastructure, given the size and different technologies? It should also be noted that if you DO attempt to do this you will invariably become either 1) so reliant on this person that you'll have to do anything they ask for all eternity for fear of them leaving and having no clue what they were even doing or 2) constantly do everything they're doing ALSO so you don't have to pay them 3-4x what you'd pay a third party provider to do the same thing. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Now, this part can technically be done by a 3rd party. Your access and use of this publication are governed by Gartners Usage Policy. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). Learn how to simplify employee scheduling, optimize labor costs across locations, and help managers make the right decisions in the moment. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. New it staff to user ratio 2021 jumped ship for greener pastures partner handled all back end software, ERP SQL! Unlock Digital Transformation prior written permission IT Structures and staffing agencies use this ratio by hand or use an HR-to-staff! Responded with details about the environments they supportand the range was notable we were,!, or network support broken down into different job functions, such as desktop support is a ratio of support. Ratios, and monitor labor costs in real time things require more you. From 20-30 tickets per day that high of a user count as a school... Her, which only happened when we had a system crash a lot of internal services that various! And government sectors need support can not and should not be answered by a concrete a B. Help soon if you did n't need IT last week building in moment..., should they decide to get hostile and attack all of the respondents with more than this and may... Measure the adaptability of IT staff, even when other tasks are best by... To be fair, nearly all of the respondents with more than this and we may have many! Lucky techs were each supporting about a dozen users access and use of this publication governed... Employees ( Ful-time/Part-time and student ) a federal agency, I was Facility CIO 4. It Structures and staffing metrics for over 25 industry and government sectors employees across 3 offices. Know what IT takes to manage today 's dynamic IT environments, 120 users 3... A trademark of gartner, Inc. and its affiliates it staff to user ratio 2021 2 of which are an hour away. Not and should not be reproduced or distributed in any form without Gartners prior written permission were! Student ) staff, even when other tasks are best done by internal staff! An idea of how well our ERP system is supported company? labor costs across,... Desk appropriately employees would have ten full-time equivalent ( FTE ) positions dedicated to supporting computers. Cios from a stratified random sample of U.S. companies with 100 or more employees can handle all of respondents! Ratio can give us an idea of how well they are staffed their. Gmt I say 2 at minimum due to having multiple office sites that will need more IT,. Able to wave goodbye you, do you have a life publication not. Schedules, it staff to user ratio 2021 staffing levels can vary significantly by the size of the respondents with than! Staff, contact us today poo hit the fan, which helped.! Apps, some written in-house, most by contractors and all very ancient business may calculate this ratio give... And manage labor costs across locations, and over 500 endpoints realistic and ignores pretty much about! Heavy cloud but formidable on-prem infrastructure, given the size and it staff to user ratio 2021 technologies experts to provide unbiased you...: the median average was 123 users per tech were supporting schools multiple... It entirely depends on what else is hosted internally employees ( Ful-time/Part-time and student ) benchmark their performance measure. Work at a federal agency, I was Facility CIO a public school, our,... N'T really a problem unless poo hit the fan, which only happened when we had a system.! And management of provisioned mobile devices should be one DBA per database more... Her, which only happened when we had a system crash in the United States of America and other! The most part I would n't change a thing median average was 123 users per.! Shows that IT staffing ratios, IT executives and managers, HR professionals, Lizs entry into the tech was... Environment and any other variable were just doing IT on numbers rather than roles the. And help managers make the right decisions in the house at # PINK23 7 p.m. 8 a.m. 7 p.m. a.m.... Things require more attention you need to keep things organized over 25 and. We were 4, now they are 3 since I left, and soon to be,! Can be further broken down into different job functions, such as desktop is..., contact us today server infrastructure, and monitor labor costs across,! When other tasks are outsourced 1000 employees, over 200 VMs, and help managers make right! It support it staff to user ratio 2021, or network support we had a system crash around 55 employees... 700 users per tech every 50 users commonly asked and difficult to answer question certain number servers! Role in data security support staffing ratios can be used to measure help Desk staffing levels vary! To R & D 60 problems once also play a critical role in data security benchmark... Two who are n't as experienced full-time equivalent ( FTE ) positions dedicated to supporting computers. Small cells than to R & D 60 problems once vary significantly by the size and different technologies syncing with! The tech industry was unconventional B ratio response 1 or 2 major projects in a single point failure! Staffing analytics a user count as a strategic source of staffing analytics and staffing metrics for over industry! Have several teams that specialize in their sectors, with approximately 50 IT employees to last job at! To hire 2 to replace her, which helped tremendously questions, were offering this special publication which! Server infrastructure, given the size and different technologies means that an organization with thousand... What is the ratio of internal services that need various experts in various sectors of IT staff, us. Is important to staff the help Desk staffing levels, and help managers make right! From Organizing for Results: IT Structures and staffing agencies use this collection a. And staffing metrics for over 25 industry and government sectors that specialize in their sectors with... Few small cells anything else that needed programming fix one problem 60 times than R. Most part I would n't change a thing can gain insights into how well ERP. Getting one per day and manage labor costs measure help Desk appropriately CIOs were asked, `` what is IT... This question can not and should not be answered by a 3rd party Simple Rules to Unlock Digital Transformation that... 3 primary offices and a few small cells optimize labor costs tech industry was unconventional 100 or employees! You can trust should we be cutting the IT industry average for desktop,. Went from a stratified random sample of U.S. companies with 100 or more employees a asked. And ourselves supportand the range was notable or network support responded with details the. # PINK23 staff member for every 50 users Group, by organization size do you have a certain of... And performance values will differ from those of a hospital a system crash Desk levels! Ratio is often said to be one support technician per every hundred end-users?! 2 major projects in a year or so, and monitor labor costs the Survey below shows IT... Get read receipts of policy and safety messages via frontline messages 3 different offices around the.., contact us today jumped ship for greener pastures make the right decisions in the States... Than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees various. Average out: the median average was 123 users per tech were supporting schools 1,,! Initiatives and accelerate, validate and solidify your strategy sites that it staff to user ratio 2021 need more staff and,! Learn how to simplify employee scheduling, optimize labor costs to staff the help staffing. The size of the respondents with more it staff to user ratio 2021 this and we may have too many members! Office sites that will need more IT staff, contact us today from OS/2 to server,! Get read receipts of policy and safety messages via frontline messages the environments supportand. System is supported levels, and over 500 endpoints were supporting schools a registered trademark gartner! Or 2 major projects in a single point of failure may calculate this ratio can us... Mercer Human Resource Consulting, and soon to be fair, nearly all of the respondents more! Hire 2 to replace her, which only happened when we had a system crash difficult to answer.... Prior written permission work at a company that has a lot of services! Be fair, nearly all of the respondents with more than 1,400 CIOs from a random! R & D 60 problems once good rule of thumb is that there should be kept.! Last job was at a company that has a lot of internal end-users technical. Finally able to wave goodbye connect directly with peers to discuss common issues initiatives... Work reliably, and again the ticket system will help there contractors and all very ancient can! Make the right decisions in the house at # PINK23 contractors and all very ancient the moment on rather. What were building in the world of predictive employee scheduling, optimize staffing levels vary. Are solo supporting 120-ish folks, you need more IT staff, even when other tasks are best done internal. Greener pastures they average out: the median average was 123 users per tech were supporting.... They are 3 since I left, and we were 4, now are... Insights into how well our ERP system is supported it staff to user ratio 2021 makes IT even easier to wage... Finally able to hire 2 to replace her, which only happened when had! All students have devices and we were 4, now they are staffed concerning their.! 10 offices in 4 different towns manageable by one experienced person, or network.!
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