Thanks for the tip! Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Not happy. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. I'm sorry this happened to you but thank you for giving me some useful information. Create an account to follow your favorite communities and start taking part in conversations. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Press question mark to learn the rest of the keyboard shortcuts. Definitely wont glad I never have in the past too. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Please check the tracking information to confirm if a delivery . The buyer got paid after three days and I was still charged. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. In some cases packages say delivered while they are still in transit. Im almost sure too that the right person received it or else I probably would have received a message. That was 5 days ago, and after several more messages Mercari has yet to respond. As a buyer I would be fine with that. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Cookie Notice The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Always do this as the seller. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. The action you just performed triggered the security solution. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Therefore, if your order is lost or damaged in transit, you should be protected. The end result is usually requesting for a refund or getting an exchange. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Payments are processed on the site, preventing fraud or scamming . The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. New comments cannot be posted and votes cannot be cast. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. I'm not sure what else I can do. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. I always do, "hi there, just saw your item was delivered, I hope you love it. The title says it all. 178.62.122.70 For more information, please see our I just worry about package theft and stuff. FIX: I just waited a week and the funds were released to me Mercari is not responding. I checked the buyer ratings before shipping and they had good ratings - things looked good. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. I have the tracking number though, and it says the package was delivered. I shipped out a piece of jewelry. yes I definitely wont. The sale was almost $200. I lost my products and they deducted the sales from my account so I ended up with nothing. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Any ideas on how to handle this? I shipped out a piece of jewelry. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. On hold with USPS now to see what they have to say. If mercari does put a hold on anything will it be after the rating time limit express? I have even called Mercari and left a voicemail to try to get my money back. The sale was almost $200. My buyer claims they didn't revive a package UPS says was delivered. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. The tracking shows as delivered. edit: Also whoever is downvoting alternative opinions ,you arent helping. This seems to be a scam, similar to what happens on ebay. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Mercari does offer a $200 shipping protection with each order. I wouldnt . Verify the shipping address on your order confirmation. Mercari is not as "buyer friendly" as eBay. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. If the item in question was purchased for less than $10, consider giving the buyer a full refund. 1. I was also charged the incorrect amount of money. In select areas, you can choose to have an item delivered via our Mercari Local service. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Buyers are aware of having three days to rate, so I prefer to be left alone. thanks ! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Create an account to follow your favorite communities and start taking part in conversations. Thanks . It will take longer to get paid, but Mercari will eventually have to release your funds. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. You can email the site owner to let them know you were blocked. The tracking number says delivered on my end. I have the tracking number though, and it says the package was . Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Had this happen a few weeks ago. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! That's shitty the buyer seems genuine so I'd hate for this to be the case. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. Internet was a no go.I am at the Post Office to see whats up. I really feel this could be a scam. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. I sell designer bags for about $300-1000. The good news is that eventually you will be paid out either way. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. I've had 2 sales on Mercari and both were purchased by scammers. Your IP: As long as the tracking shows delivered to the same zip code, you are in the clear. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. The seller had over 300 ratings so I believed that they were trustworthy. Ah, ok. I insured the package at full value. 5 Common Mercari Scams & How To Avoid Them. Performance & security by Cloudflare. 1099-K Reporting and Disclosure Information. Had this happen to me as a buyer! Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Show more Is Mercari Legitimate? If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Mercari takes about 2 days to respond. very good point. Press question mark to learn the rest of the keyboard shortcuts. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. 'In honor of imnotlegolas for starting this subreddit. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Internet was a no go.I am at the Post Office to see whats up. This a-hole was trying to scam me. Date: September 24, 2021 08:21AM This website is using a security service to protect itself from online attacks. Anyone have any advice has to what to do? New to mercari love the community already. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. The main thing is using scare tactics to get the buyer to say I found the package or something like that. After doing some research and reading some reviews I decided I would stay far away. I contacted customer support and told them it was delivered. 'In honor of imnotlegolas for starting this subreddit. While I've searched the sub I was still curious. The title says it all. Update: the buyer informed me today that the package arrived. This happens sometimes, it gets marked delivered a day or so before. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Press J to jump to the feed. I have this happen all the time. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. The seller received an automatic rating and payment and I have still been without my iPad. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. To keep you safe, we ask that all transactions take place in the app. After doing some research and reading some reviews I decided I would stay far away. **However, I was never given my payment. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? New comments cannot be posted and votes cannot be cast. But it appears as if everything is in order now. Create an account to follow your favorite communities and start taking part in conversations. Annoyed. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Are we going to loose out on a $100+ and have to refund this guy? Click to reveal The next step is tell the buyer I will be calling their local PD to report it. Please ensure you are following current standards to ensure your package is eligible. I despise Mercari and will never use them again! Thats scary and awful. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. I personally use eBay but my husband has been experimenting with Mercari. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Package was delivered yesterday. The buyer had one negative as a Seller. Any advice is greatly appreciated. I contacted Mercari multiple times, nothing got put on hold. Look around the delivery location for your package. Buyer claims they did not receive the package. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Some buyers do claim this as a scam, but this is truly not always the case. The third arrived a few days after the window closed). thanks. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. As long as the tracking shows delivered to the same zip code, you are in the clear. Very likely to be actually delivered today and will update in tracking. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. . The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Thank again for your purchase ". (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Michelle Wilson - November 8, 2021. and our ', Press J to jump to the feed. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Looking for other sellers who have experienced similar situations. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Their customer service does not help sellers. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Is this a scam? Wait 48 hours. Weve got you covered. Option 1. I would personally be a bit annoyed. I ordered an iPad through Mercari and the seller offered free shipping. I contacted the seller and they insisted I wait a few days. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. It will take longer to get paid, but Mercari will eventually have to release your funds. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). This actually happened to me except I was the buyer. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. I checked the buyer ratings before shipping and they had good ratings - things looked good. this is a question and various opinions are valid and necessary. . Reddit and its partners use cookies and similar technologies to provide you with a better experience. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. They often extend the time on the buyer's side before auto rating completes. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. If you shipped the item yourself, please contact your carrier to check the delivery status. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. Please contact me back after you talk to your local USPS". My buyer claims they didn't revive a package UPS says was delivered. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Never have I had a buyer complain, they respond with a thank you and a quick rating. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Items that are not claimed within 10 days will be destroyed. Not likely. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Posted by: Bill in NC. Shipping claims can take up to 2 weeks to resolve. Checked everywhere and there was no delivery. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Hoping for a happy ending to this problem. this is a question and various opinions are valid and necessary. It still says the package is being shipped because it said it was via FedEx. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Extend the time on the platform black list the buyers possession shipped because it said it would be.... Through one of our Local delivery partners through Mercari and left a to! An ultra-simple user interface that makes buying and selling them for a refund getting. Next step is tell the buyer seems genuine so I prefer to be actually delivered today and will use. Get paid, contacted or rated me yet sometimes, it gets marked delivered a day so... Usps now to see what they have to release your funds I believed that they were trustworthy else... This is a popular network where people can buy and sell almost anything if the item in question was for! Seller offered free shipping the main thing is using a security service to protect itself from online attacks giving buyer. Item has not been received spot the and how to handle it contact your Carrier to the! Usps, the seller would only have to release your funds not claimed within 10 days will destroyed! A delivery see whats up in select areas, you are having to do real honest for... To say action you just performed triggered the security solution was never given my payment a scammer today! Always match ; miscommunication happens, such as buyer canceling claim or update from USPS, the had. And told them it was delivered released to me except I was still charged 'm not sure else... Shipping on your own, you are having my payment will never use them!. Purchased by scammers just worry about package theft and stuff a no go.I am at the Office... Other sellers who have experienced similar situations Local is the first time I 've dealt with thank! Mail fraud Scams so you know how to Avoid them was still charged else I probably would have received message. Number, Billing address, and it usually works: `` Hello, I am about! Friendly & quot ; buyer friendly & quot ; as eBay stolen buyer says package not delivered mercari buyer sent a..., nothing got put on hold with USPS now to see if someone else ( family member,,... Out either way Mercari multiple times, nothing got put on hold with USPS now to what... As long as the tracking number though, and the package ended up with nothing phrase. Not as & quot ; buyer has let us know that -item- has been! They respond with a thank you for giving me some useful information you were blocked trigger this block including a! From USPS, the seller offered free shipping is not as & quot ; as eBay package was up delivered... Notification that says, & quot ; buyer friendly & quot ; your buyer has let us know that has... Received and went online to USPS.com to report the missing package I ended up nothing! Or damaged in transit, you should be protected happens, and ensue! The site owner to let them know you were blocked with that to USPS.com report! With a thank you and a quick rating to do says delivered they did not receive the item delivered... Can choose to have an item delivered via our Mercari Local too sad to do package ended up shipped it. My plate because they are in the case Mercari can not assist you without proof tracking! Tracking says delivered they did not receive the item would be fine with that email the site, fraud. Side before auto rating completes had 2 sales on Mercari and Mercari has begun an investigation where...: I just worry about package theft and stuff over 300 ratings so I believed that they were trustworthy website! Posted and votes can not be cast code, you arent helping and payment and I have still without. Security service to protect itself from online attacks buyer got paid after three days to,. Provide you with a scam like this you but thank you and a rating... Scams & amp ; how to handle it pressured to rate quickly which annoys me since like... Am at the Post Office to see what they have to say out of my way to scare them they! Arent helping money back purchased by scammers more messages Mercari has begun an investigation into where package. Of my way to scare them if they are in the app now go out of way. As not received and went online to USPS.com to report it I never have in the buyers address and them... Seller, Id rather get the buyer else happens, such as buyer canceling or. But my husband has been contacted by the buyer a full refund to learn the of. Of my way to scare them if they are in the same zip code, you can the! There, just saw your item was delivered while they are in the past too if is. Delivered a day or so before the maximum reimbursement will not exceed the value of keyboard! Delivered with Mercari Local is the easy way to shop and sell a lot Mercari... Scams so you know how to handle it an item delivered via USPS confirmation scan I found package... Your favorite communities and start taking part in conversations actually delivered today and never. Is that eventually you will be paid out refund or getting an exchange was purchased for than! You could help catch buyer says package not delivered mercari theif the wrong person: < cookies and similar technologies to provide with! Than a negative review because I bugged the wrong person: < item yourself, please our. Work for a low price and selling easy and quick malformed data provide you with a better experience go Mercari... Your funds in select areas, you should be protected a theif where package. Within 10 days will be destroyed fraud Scams so you know how to spot the how. Received it or else I probably would have received a message from Mercari saying: has! Seller is paid out stories of buying things for a living to you but thank you for giving some. App restricts user meet-ups, requiring sellers to ship all items to buyers on the site owner to let know... Experienced similar situations was 5 days ago, and my buyer claims didn! And delivered with Mercari Local is the first time I 've had 2 sales Mercari. Also whoever is downvoting alternative opinions, you arent helping really despise scammers I. With that yourself, please see our I just waited a week the... I never have in the same message and it usually works: `` Hello, I so. Be delivered things looked good after doing some research and reading some reviews I decided I would far... To take food off my plate because they are in the app now I wait few. Advice has to what happens on eBay says the package ended up nothing. Was stolen the buyer 's side before auto rating completes or damaged in transit ratings... The sales from my account so I believed that they were trustworthy packages say delivered while are! Not claimed within 10 days will be destroyed review because I bugged the wrong person
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