Ordering from Yamibuy is a good and safe option, and there will be no issues. 2023 Trustpilot, Inc. All rights reserved. merchant website to ensure validity before making a purchase. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. Its like a hub with everything from China, Korea, Japan, and Taiwan. Thats when I knew that they offer a wide range of products. Alex Zhou founded it in 2003. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. click My Orders Or you can contact customer service to cancel your order before it's shipped. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Inventory information and delivery speeds may vary for different locations. Its quite easy to use a sourcing agent. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. I am in the us. 3. We also will strengthen customer service processing experience, in order to improve customer shopping experience.You may provide your order number to help@yamibuy.com our CS team will help you further. Read the entire delivery page for more information on Yamibuy shipping. For Marketplace order, it takes approximately 1 to 3 business days (exclusive holiday and weekend) to process an order before it is shipped. 3. See Details. Then its better to order from Yamibuy. 7. It is great!!! you may request a return within 48 hours of receipt of shipment. Modify Order Yes, Yamibuy is a legitimate company. Tip. Marketplace Return Policy All in all, it takes up to 8 days for your package to arrive. Had been a satisfied customer for a while and have spent about $500 over the last few months. Products that are missing parts, missing or altered labels, missing or altered serial number. But UPS charged me $235 for the import fee! please stop using the product and seek medical attention immediately. Yamibuy is committed to provide our customers with a peace of mind when purchasing from us. Select the return policy you want to add an exception to. You can use the service to buy from Cosme for instance. It sounds like OP is not in America though. Upon completion of inspection of your return our seller will process replacement. In order to protect the security of the account holder's payment card, we sent you a verification email. please contact Yamibuy Customer Service. If you receive products that is defective, damaged, expired, or have quality issue, we may request picture as proof. We apologize that your order didn't go through our system because of the credit card high-risk control. 5. Spoiled products due to inappropriate storing. Yamibuy carries snacks, books, health and beauty items, home goods, baby products, and more. Get Code. Food/Beverage/Consumable Product Return Policy. Refunds will be issued once we have verified the damage or quality issue. Any missing articles may result in delay processing or rejection of your RMA. they do not make it clear things are not returnable or can only be returned if "unopen & unused" who the heck gets something and return it right back w/o trying and deciding it doesn't work for them. In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license, products certification, and brand authorization. YamiBuy. Return shipping fees or free returns is shown on the item's details page. A return policy refers to a company's rules about which items customers can return and exchange, how long they have to do so, and other conditions on returns and exchanges. Almost no other store has this many products, so give it a go, chances are, itll be your go-to Asian grocery store. DISGUSTING. in Yamibuy coupons up to 2.5% back cashback CASHBACK Up to 2.5% Cashback Note: not all items are eligible for cashback Get Cashback 5% OFF COUPON CODE Get 5% Off with Code Receive an extra 5% discount on your entire purchase when you enter this promotional code at checkout 1T5 Show Coupon Code in Yamibuy coupons 88% OFF COUPON CODE Thanks for warning us. I've heard of custom fees, but I've never heard of warehouse fees while waiting for custom clearance--what kind of scam is this? Once its status shows as return to sender, we can help contact our seller requesting full refund. Urgh. how to report this? Items due to transit damage may be subject to return after inspection. I had a seamless experience-ordered on a Wednesday, items shipped out the next, and arrived 5 days later. I ordered (second time) items today, then received the email that confirmed my order, then received the email again, they requested me to provide my credit card picture copy (last 4 digital numbers) for verification. If you refuse to pay customs and returns the item. Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. In fact, they'll even notify you if your purchases arrive damaged at their facility, so you don't have to wait for your order to arrive at your doorstep before finding out. A return and refund policy is an agreement between customers and your business regarding returns and refunds. Copyright 2009 - 2023 NextGen Shopping, LLC. Thank you for sharing SO I do not have waste time and money and be frustrated on top of it.. Any missing articles may result in delay processing or rejection of your RMA. Please make sure fresh produce, processed food, and perishable products are properly stored in the freezer/refrigerator to ensure the freshness of your product. products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return. unless product is defective or have quality issue. Create an account to follow your favorite communities and start taking part in conversations. Flowers If there are quality issues, please take pictures of your order within 48 hours after you received it and send it to customer service. Fresh produce may appear different due to season, weather, and region grown in. Looking forward to hearing from you.Thank you for contacting Yamibuy. Fresh Products, Perishable Products, and Frozen/Refrigerated Goods (Yami), Category: Fresh Produce, Perishable, Frozen Goods, Return Period:Within 24 hours of receipt of shipment. From the tools menu, click Shipping and returns, then click the Return policies tab. Ifyouarereturningforpersonalreasonsorwasshippedthewrongitem,theitemmuststillbeinnewandunopenedcondition,andrequestforareturnwithinthereturnperiod. Something similar happened to me when buying a BTS DVD directly from Korea (Im in Germany). We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic. We recommend that you keep all articles within the first 30 days receipt of shipment. Refunds to a third-party credit card typically take 3-5 business days. Any remove or scratched off authentication mark is ineligible for return. Yamibuy is not responsible for any data or media, stored or installed, on a returned device. 2. Any remove or scratched off of authentification mark is ineligible for return. If the items are out of stock, we will process a refund for you. We apologize that your order didn't go through our system because of the credit card high-risk control. You will not need to return the formula. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. However, I received another email from Yami asking me to provide picture of my credit card otherwise they will cancel my order. Ordering from Yamibuy is reliable and won't cause any issues. He loves to write about his experiences and share them with others. We apologize for any inconvenience.We will forward your valuable comments to relevant departments to strengthen the control of logistics and commodity prices. please contact Yamibuy Customer Service within 7 days of receipt of shipment. All products listed on the Market Place are shipping directly from 3rd party vendors. Tip: Your orders are protected by the Google Guarantee. If product is damaged due to personal reason, it is not eligible for return. Wish l can buy the Tatung steamer for the Tatung 11KN Rice cooker when it is available at Yamibuy. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. How to Design a Return Policy. In my most recent order, there was about $25 of damaged goods and after sending photographic proof to customer service as requested, they only offered $5 as compensation.Plan to be following up with PayPal to settle dispute.Update: Claim escalated with PayPal. Download Return and Refund Policy Template. Any decent company would never did the same as Yamibuy, We noticed some other client also be bothered by Yamibuy's dishonest plus odor behavior. Get to know the best shop place your (online) order. Then ship the products to your preferred location. Color, shades, or tone may be slightly different from the actual product due to lighting condition when the picture was taken. you may request a return within the return period. I have purchased many things online, on many different websites, but I have never met a way to verification of payment like this, I just wondering if I am in china? Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. With over 38.1k ratings, its by far one of the best Asian grocery stores in North America. I cant believe they charged you $20 per day of holding onto your package! If there are issues such as wrong delivery, missing item, damage, etc. In most cases your refund will automatically go back to the original form of payment used for the purchase. I thought to give everyone a heads up in case anyone here was planning to order from yamibuy internationally. If the shipping address is correct and the package is lost after delivery, please contact customer service within 15 days from delivery date. Thats how easy it is. and products with less 15 days shelf life. {{sellerTotalView > 1 ? You do not need to return the item to us. it may take up to 3-5 business days for us to inspect and process your RMA. Refunds will be issued once we have verified the damage or quality issue. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period. Here are 8 tips for writing great reviews. Once you start using it, youll get the hang of it. Make sure to order from Yamibuy, unless you want to waste your time, money, and energy. Off authentication mark is ineligible for return is available at Yamibuy, received... You a verification email such as wrong delivery, please contact customer service within 7 days of receipt of.! Missing item, damage, etc read the entire delivery page for more information on Yamibuy shipping issued once have! Was taken Germany ) and have spent about $ 500 over the last months! 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