Institute for Human Resource Professionals (IHRP). See if they're hiring! Know Your Worth. Be sure to comply with all laws in the state in which you work. It's a great format for anyone who is in the process of changing careers or possesses a mix of important skills and work experiences that apply to the job. Stop fuel pumps if necessary. Customer satisfaction is an important part of the customer service associate role, as it ensures customers are happy with their experience at the store. Wawa, Inc. is an equal opportunity employer. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. Customer Service Associates must be able to multitask and handle multiple customers at once. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-leqkxkx8", "fluid": true }, Averages based on self-reported salaries. Pull expired items, document and discard. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,269 per year. Get a free, personalized salary estimate based on today's job market. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wawa Customer Service Associate Job Description & Salary. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Part-Time. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. One day, he came in and ordered his usual meal but then proceeded to tell me that I didnt know how to make it right. It also gave me confidence working with customers and handling money.. Wawa, Inc. is an equal opportunity employer. Ensure the proper execution of assigned foodservice and beverage programs and procedures. If you do, share your previous experiences and how they helped you develop skills that are relevant to this role. Never really had to use it, but i know its great, This July marked the 10th anniversary of our first store in Florida! Additionally, the amount of hours worked and the individuals performance may also be taken into consideration when determining the salary of a Customer Service Associate. Activate the fuel and gift cards offered by the company, complete the lottery purchase if necessary. Customer Service Associate Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Wawa, Inc. is an equal opportunity employer. Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), Major Projects & Infrastructure - Senior Legal Counsel, See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. You have reached your maximum number of active job alerts. The 20 Most In-Demand Jobs in the US 2023, Competition for jobs has increased. Customer Service Associate Provided superior customer service assistance Balanced and reconciled cash register Performed general maintenance on facility Ensured products were readily available for customers Loaded, unloaded and stocked daily shipments Candidate Info 6 years in workforce 3 years at this job Customer Service Associate Ensure the proper execution of assigned foodservice and beverage programs and procedures. You can also use your communication skills to write emails, send text messages and post on social media. Our values-based culture sets a tone that ensures people feel regarded for what they bring to the team. Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. Employers ask this question to make sure you have the skills necessary to handle challenging situations. Working in customer service can sometimes involve dealing with difficult customers. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job . Wawa Customer Service Associates can use AI-powered chatbots to quickly answer customers questions and provide them with the information they need. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Help make it more accurate by adding yours. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. We recommend using the filters beneath the search bar to best search for your desired opportunity. There are 478,210 open job vacancies in the US. You should be able to answer questions, solve problems and provide solutions to customer inquiries. Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. Location: Field. How To Become an Adventure Therapist: Step-by-Step Guide. A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Complete other tasks as assigned by store management. Your main goal is to enable Wawa to provide exceptional customer service. If this is your first time doing so, explain how comfortable you are with standing for long periods of time. Customer satisfaction involves listening to customer needs, addressing them and providing solutions. Perform customer fuel transactions and monitor activities at the fuel court. Pull expired items, document and discard. . If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. You can also receive alerts via instant message. Posted: January 25, 2023. Check expiration codes, face and inspect all items. Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. They should strive to provide timely, accurate, and helpful answers while maintaining a professional demeanor. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Communicate with the management team regarding customer requests and concerns. Complete other tasks as assigned by store management. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. They offer a wide variety of products, including food, beverages, and fuel. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. We would love to be a part of your professional journey. Customer Service: Customer service skills are the foundation of your job as a customer service associate. Customer Service Representative job title. Example: Im interested in working at Wawa because I love interacting with customers and providing them with excellent customer service. Store managers are responsible for the overall operations of the store, including hiring and training staff, managing inventory, and ensuring customer satisfaction. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Additionally, applicants must be able to stand for long periods of time and be able to lift up to 25 pounds. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. Find the best jobs in the US, apply in 1 click and get a job today! If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292 . There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Location: Field. Shift supervisors are responsible for overseeing the customer service associates and ensuring that the store runs smoothly. Customer service skills also include empathy, patience and kindness. If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Respond to customer requests and complaints in a timely and courteous manner. But heres where you get the magic formula, and it goes like this: acknowledge, apologize, act. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. I set an alarm on my phone so it wouldnt happen again.. Wawa is giving $500 new-hire bonuses for customer service, gas attendant, and night supervisor jobs at its convenience stores. Prepare suitable food and beverage according to customer orders. Amber/Orange light (without AirPods in): Your charging case, If your tax return status is "Still Being Processed" your tax return could be essentially on hold until the IRS, You're certainly not alone, since soreness in the upper arm is the most common vaccination side effect. Communicate with the management team regarding request and concerns.3. Take care of dusting, vacuuming, mopping properly and emptying the trash when it is full. Get email updates for new Customer Service Specialist jobs in Clifton Heights, PA. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. Identifying customer needs. Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Olney, MD. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! We are not an agent or representative of any employer. By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. Ensure that the work environment is safe at all times. Check expiration codes, face and inspect all items. We're committed to being your source for expert career guidance. Help make it more accurate by adding yours. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Previous customer service experience is preferred, but not required. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Averages based on self-reported salaries. He apologized and left happy.. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. Essential Functions: Ability to work well individually as well as in a team environment Good communication skills Excellent customer service skills Ability to learn FSRA process and procedures and demonstrate on a daily basis Ability to work overtime as needed Ability to multi-task in fast paced environment Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. The search is on! Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Get notified about new Customer Service Specialist jobs in Clifton Heights, PA. Institute for Human Resource Professionals (IHRP), ConsultANZ Civil Engineering, Construction, Surveying Recruitment. Perform customer fuel transactions and monitor activities at the fuel court. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Prepare all made to order food and/or beverages according to recipe or customer specifications. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Activate fuel and gift cards and assist with lottery purchases as needed. Store 8529 - Eldersburg, MD 21784. Enjoy meeting new people? Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Follow proper coding procedures. If you require an accommodation, please contact our Associate Service. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. Part-Time. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Follow proper coding procedures. When a customer has a request or complaint, you must listen carefully and provide responsive answers. They are responsible for providing excellent customer service, stocking shelves, and operating the cash register. Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). Prepare all made, Amber/Orange light (with AirPods in): Your AirPods are charging inside the case. Job Title: Customer Service Associate. By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. Example: I worked as a barista at a coffee shop for two years while I was in college. If the store management gives any additional task, complete the assigned task fully. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Follow proper coding procedures. Job Title: Customer Service Associate. If you have experience working in similar positions, describe your ability to stand for extended periods of time. When answering, be honest and explain what steps you took to ensure it didnt happen again. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. Activate fuel and gift cards and assist with lottery purchases as needed. Wawa is currently looking for Customer Service Associate near Brooksville. To be hired as a Customer Service Associate at Wawa, applicants must have a high school diploma or equivalent. If necessary, stop the fuel pump. Check expiration codes, face and inspect all items. You can unsubscribe from these emails at any time. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Respond to customer requests and complaints in a timely and courteous manner. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Unlawful discrimination will not be a factor in any employment decision. For Technical Issues please email: recruitingsupport@wawa.com . Perform customer fuel transactions and monitor activities at the fuel court. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Prepare all made to order food and/or beverages according to recipe or customer specifications. Check expiration codes, face and inspect all items. The estimated additional pay is $4,654 per year. Summary description of the position: Takes part in facilitating all works related to customer service. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. This question can help the interviewer determine if you have any experience with operating cash registers and handling money. Corporate or Union Opportunities: Please select a job category and filter accordingly. Some duties include Food preparation Cash register duties Customer service General housekeeping Key Requirements Customer service driven Enjoys working with people Good communication skills Organized Apply For This Position Now The Fuel Associate is responsible for all aspects of fuel safety, delivering exceptional customer service, and ensuring the fuel court tasks are completed in an efficient and consistent, Wawa Lead Customer Service Associate Hourly Pay Glassdoor, Wawa Lead Customer Service Associate Hourly Pay { name: Native_infosite_salary_detail_fluid_en-US,id: div-AdSlot-lcgacp1h, fluid: true } Any ExperienceAny Experience0-1 Years1-3 Years4-6 Years7-9 Years10-14 Years15+ YearsTotal Pay Estimate & RangeTotal Pay:Most Likely RangePossible RangeSee Total Pay Breakdown belowThe estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. Complete other tasks as assigned by store management. The estimated base pay is $35,673 per year. Posted: February 10, 2023. More. If you require an accommodation, please contact our Associate Service. Learn more about Essentially, the 3 important qualities of customer service center around three ?p?s: professionalism, patience, and a ?people-first? Resolving phone, walk-in, mail, fax, and email customer inquiries. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Courteous manner i.e., cleaning, dusting, vacuuming, mopping, trash. And inspect all items to fulfill lives every day this role customer and... Associates can use wawa lead customer service associate job description chatbots to quickly answer customers questions and provide responsive answers alerts. Identification from customers who are purchasing restricted products such as tobacco and/or.. 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