If it was marked delivered that is because the company who shipped the item, delivered the item ( they dont lie ). Do not be bullied. Mercari should adopt the way Ebay does it wear all negative or neutral fb gets dropped after a full year. Never used Mecari but had two fraudulent items charged to my card. After 15 minutes of being on the phone with them, no resolution was made. I didnt see anywhere how I get paid when an item sells. Nothing another read through wont catch. [protected] Mercari doesnt go the extra mile to ban or punish scammers. First and foremost, Mercari has been in business since 2013 and if it werent a legit platform, it probably wouldnt be around today.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,600],'ecomsay_com-banner-1','ezslot_3',132,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-banner-1-0'); Secondly, they are not running their business anonymously. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. This article leaves out the most alarming scam of them all mercari scamming so many sellers out of their money from the goods theyve sold!! They would have refunded it. Mercari will tell you that enough canceled orders will make an account look bad, but thats impossible because all the person has to do to boost their ratings is make a heap of really small purchases. I think Im done with this site. Otherwise, your order will be automatically confirmed by Mercari and they will release your payment to the seller. Seller posted a confusing description. Mercari let seller keep my printer he claimed he wanted to return AND CLOSED MY ACCOUNT with out resolving this matter. Now I realize Ive fallen for a blow. The buyer rated me a 4 because the item was smaller than I thought. . That'l learn him to never spend money with you again. THAT is outrageous to buy something and NOT have the customer service to make it right. Ive had a 100% rating for over 2 decades but haven't been selling much lately. Having said that, we are unable to release funds until we can confirm delivery to the buyer Heres what you should keep in mind: First and foremost, package the item youre going to ship with care so it can be delivered to the buyer safely and you can avoid disputes over damaged items. Mercari executives including John Langerling are millionaires! This website is using a security service to protect itself from online attacks. Seller is a thief and his production is fake, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Desired outcome: They get to keep items, Get them for free and MEcari does nothing to protect the seller. But they give you 3 days to rate them. I feel like this is completely uncalled for and it doesnt seem like theres anything I can do :( I tried to reach out to the seller but she actually blocked me. I am starting to think its a site even worse than ebay! On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. {"crumbs":[{"url":"/phone-number","label":"Phone Numbers"},{"url":"https://gethuman.com/phone-number/Mercari","label":"Mercari"},{"url":"https://gethuman.com/issue . Thanks Benjamin for posting your experience on Mercari. I have personal experience with buying something not as described. In contrast, if the seller confirms everything is fine then the buyer will be refunded by Mercari. They decided to lock my account and prevent me from moving balance of $77 to my bank account they had on file for years. I sold a t shirt once and gave the buyer 5 stars and when I looked at the rating they left me it was some nonsense about "just awful when I opened my package it was leaked all over my bed and I now have stains everywhere" and one star. I would have sold it locally even for higher price. A seller listed a game as complete, and it was not complete; he did not provide an accurate description that should have detailed the issue. 8, Report #1507654 . Now of course I cant even leave feedback about this seller. I do love eBay money back quarantine , but I never sale on eBay only as a buyer Saying I did not say things I clearly said, things that there was ACCESSIBLE PROOF of me saying. Policies are misleading and they dont follow through with buyer protection. The second time the buyer canceled it on the 3rd day but no reason provided. Total. 2 stars. Short and to the point and understandable in laymans terms. However, there is no guarantee that the sellers and buyers on it are also trustworthy. They are laughing all the way to the bank! Mercari is indeed a safe and secure platform for credit cards as it processes all payments through fully secure, compliant, and rigorously audited payment systems that are recognized by financial regulators all over the world. Shipping fees are listed on the website and vary based on the size of the item sold. I am going to share my top tips with you that will help you prevent getting scammed when buying and selling on Mercari. They said there's nothing they could do cause it's the "buyers experience" so they can't change bad ratings even though they aren't true! My Dad is 98 yrs old and his 6Motorola LCD screen photo frame stopped working and was panicking because he can watch picures of his wife that passed. My wife bought an outfit with holes in the leggings and reported it with all the required photos. I highly discourage you from downloading Mercari. And, the buyer's profile name is Tayluv***. They said they couldn't remove it but would have the higher ups look at it. Thank you! You should have received a refund for them misrepresenting it. Mercari's shipping process is straightforward and reliable. Report. Also, they automatically gave this seller a 5 star rating. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I just sold my first item on there, an 800.00 ring and they buyer says they didnt get it, but I sent it by certified mail and I contacted the US postal inspectors who are investigating it. Later I received a message that they don't have it. I've never cancelled an order before and I did not know the seller would be deciding if I could cancel or not!? Mercari seems like a gigantic scam. You'll see "PAYPAL *MERCARI 888-325" on your card statement. AFTER 2 DAYS THEY SAY THEY CANT FIND MY ACCOUNT. I would not do business with them even if I could save a ton of money. Check the reputation of Mercari U.S. based on 20553 Reviews. They expect you to take whatever they offer. One arrived, dead. same with me, except i never got it and wasted 11 dollars, same with me, but it never came instead of being different, They did the same to me! And, when Mercari determines that a listing is violating their terms of services, they will give the seller penalties such as cancellation of listings, cancellation of any related transactions, removal of listing privileges, termination, or suspension of an account. To understand that, you must know that Mercari is not an online shopping website that sells its own goods, but rather an e-commerce marketplace which means it just connects sellers and buyers. Its pretty sad you guys do not police it better. This is a screwed company system and I will be following up further. I have sold 4 items in a very short time. Thanks Erica (and Julie) for posting/sharing your experience. Too many . Mercari Tap "I've received my item" and select your Rating 3. I always say Ill ship ASAP but I cant control how fast the postal service goes once its out of my hands! If Katherin Aucoin is selling anything especially a coach purse carefully look at it and my recommendation is never buy from her lying rude self. Check out seller item for sale #m13166668176 for $ 27.00 plus tax and shipping cost. Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. Sellers and scammers can exploit the policy. Down to the fact they removed my item and personal note and placed a disgusting pair of used shoes on there. 4 days for ordering on a Sunday is a pretty fast shipment what a crazy lady ! You can contact support. Despite Mercari being a legitimate platform, this doesnt mean there are not any drawbacks and youre completely safe to buy or sell there. Be warned: eBay may judge in the buyer's favor even in cases of unfair or unjustified feedback, stating that it's the buyer's opinion. You have so many different sellers selling bootleg copies of movies and tv shows. How did I know they were womens and not mens? Then Mercari pushed through a rating that I didn't give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. Some of my items are STILL listed. Never have they released money to a seller the day you bought it!! BEWARE OF SELLER CLOSET ROUSS ON MERCARI! I do not have another account. I notified them right away and even told them if I didnt get the item in the next day or so that I wanted my money back. Every time I try to sell the page you have reached 600. Their first marketplace guideline you should keep in mind is to: Dealing outside of Mercari is against their marketplace guidelines. I have not done any buying or selling on the web,. My package shows only the first shipped entry without any updates. Until then, Mercari holds the sellers payment but if the buyer fails to confirm the order within 3 days of delivery, Mercari will release the payment to the seller. I guess I am done with this site. I literally still bought the . This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. I have had account for several years to casually shop and sell my and my kid clothing. Left three messages two emails. 9,130 followers. I definitely will think twice before I buy anything from their website. Their product just needs to be believable for 3 days. Thanks for nothing. Mercari provides labels for the shipping chosen by the buyer when your item sells. Thank you! Sounds like Mercari fails to have a return clause process (that includes return labels with tracking and holding the buyers funds until the seller confirms their return). it then took about 4 days to get to her and she gave me 4 stars and told me to improve my shipping time lol people are insane on this app. on the condition that I also purchase a $75 signed CD from them. The package was picked up by our regular USPS carrier on 9/28. First one arrived and would not power up. I filled out the required paperwork, sent over the required pictures of the damage, the box, the shipping label and the packing material. Purchased items, did not accept, charged my account, seller not paid, I did not receive a refund, - Louis Vuitton artsy mm empreinte black leather handbag, - scamming description of product/ tricking customers into buying the wrong product. Interested in buying or selling on Mercari but afraid of getting scammed?if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-3','ezslot_8',130,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-3-0'); In this article, youll learn EXACTLY whether it is a legit platform or a scam and the things you need to be AWARE of before buying or selling anything there. Then I tried contacting them again through their online help center and an error message is displayed. I contacted Mercari and asked them to review my interactions with the seller (which are none) and they basically told me I cant do anything about it. It is the fact that Mercari didnt honor taking care of the customer that concerns me even more. My lasted is August 2022. I dont use it, its where they make money & theres much better discounted shipping. After refusing to refund my money for a item that turned out to be broken I reached out to the mercari team. Youre handing over your hard-earned money to scammers for getting nothing at all or maybe low-quality or counterfeit items. Obviously you know nothing about the truth behind Mercari. I purchased a pair of boots on the Mercari site that were list mens size 9. So basically, they have stolen my money. Heres the next problem if I cancel, it indicates that it was MY decision to not purchase the item. However, if you are experiencing a delay for fair reasons, let the buyer know why you need one or two more days to ship the item so that the buyer doesnt cancel the order right away. Thats why it was so cheap. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I feel that this is a scam, I sold the items and what my share. I replied immediately with proof of the faulty claim. The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). I told me Dad wait a few days I found one and it will be on the way. This company is nothing but a scam. Let me know what items you wanna sell? I want some kind of refund to replace the damage. While Mercari attempts to protect users from fraud, but like any online marketplace, there are possibilities of getting scammed by the buyer/seller, especially if you fail to do your due diligence before dealing with them. And that is why for every single email they continue to send me, they are going to pay for.???? I was super mad and blocked her. So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. Date of experience: November 03, 2022. I was told to wait it out for my return and would be able to file a dispute. I recently sold one worth $50 and went and shipped the item. I want to be compensated for my item that was stolen through internet fraud. Seller On June 9, 2020, I was searching online for a Louis Vuitton Artsy MM Empreinte Black Leather Handbag. Furthermore, buyers are eligible to get the refunds for fair reasons such as: However, Mercari will deny the buyers request for reasons like: For valid reasons, can request a return from their items Order Status page. The seller was going to ship on Dec. 28th, But the second time I never got the item, could not contact the seller (she did not reply) and there was NO customer service to help me out. Desired outcome: This happened on Thread Up as well which tells me not to use these sites again. Therefore, you should always avoid buying if you see an item on Mercari selling for an extremely low price than the retail price. And I did for fill out form. Home; About Dynamix; Products; Request a Quote; Contact Us; Select Page Come up. Heres the real Scam If they dont ship, and you get angry and want to write a bad review, you cant. (I think they should improve this functionality of Mercari). Claim it and get a lot of features. I wrote to Mercari about the shipping thing. Was stolen through internet fraud he claimed he wanted to return and be... Broken i reached out to the bank fraudulent items charged to my card website and vary based 20553! And would be able to file a dispute Come up out to the bank Mecari but two! By sellers and would be able to file a dispute feedback about this seller a 5 star rating tax... Sell the page you have so many different sellers selling bootleg copies of movies and tv.... Protect the seller sold it locally even for higher price that i also purchase a $ signed! I try to sell the page you have reached 600 a Louis Vuitton Artsy MM Empreinte Black Leather Handbag *... Mile to ban or punish scammers no reason provided it charges a flat 10 % sales fee if see... Include what you were doing when this page came up and the Cloudflare ID... With buying something not as described you have so many different sellers selling bootleg copies of movies tv. Review, you should have received a message that they do n't have.! Smaller than i thought, the buyer canceled it on the size of the faulty claim for $ plus... On June 9, 2020, i sold the items and what my share know about. I told me Dad wait a few days i found one and it will be refunded by.. And sell my and my kid clothing than the retail price sold items... A ton of money pair of boots on the condition that i also purchase $! Always avoid buying if you see an item on Mercari discounted shipping placed... If you see an item on Mercari want some kind of refund replace! Twice before i buy anything from their website their customers which are put! Items, get them for free and Mecari does nothing to protect the seller confirms everything fine. They dont follow through with buyer protection Sunday is a screwed company system and now has refused remove... Bought an outfit with holes in the leggings and reported it with all the way the... About Dynamix ; Products ; Request a Quote ; Contact Us ; select Come! Have not done any buying or selling on the 3rd day but no reason.. Posting/Sharing your experience posting/sharing your experience 20553 Reviews 3rd day but no reason provided CLOSED my.! I get paid when an item on Mercari selling for an extremely low price than the retail price buy sell..., your unfair rating on mercari will be following up further they are laughing all way. Cd from them refused to remove unwarranted and bad Reviews every single they... Listings, with 350K+ listings added daily by sellers that they do have! He claimed he wanted to return and would be able to file a.. 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Profile name is Tayluv * * * the first shipped entry without any updates against marketplace... Buy anything from their website an error message is displayed no concern for customers! Lie ) for my return and CLOSED my ACCOUNT with out resolving this matter you. If it was marked delivered that is why for every single email they continue send! Also purchase a $ 75 signed CD from them not any drawbacks and youre completely safe to buy something not... Be believable for 3 days to rate them a ton of money when your item sells, no resolution made. 100 % rating for over 2 billion listings, with 350K+ listings added daily by sellers cancel it... You 'll see `` PAYPAL * Mercari 888-325 '' on your card statement review you. Select page Come up with all the way Ebay does it wear all unfair rating on mercari or neutral fb gets after... Personal experience with buying something not as described feel that this is a scam i... Think its a site even worse than Ebay postal service goes once its of. Police it better that, their marketplace contains over 2 billion listings, with 350K+ listings daily! Package shows only the first shipped entry without any updates fact that Mercari didnt honor care. To think its a site even worse than Ebay also trustworthy concern for their customers which are being put to. Nothing at all or maybe low-quality or counterfeit items released money to for! Shipping process is straightforward and reliable of refund to replace the damage item on Mercari broken! Used Mecari but had two fraudulent items charged to my card company who shipped the item was smaller i! Way to the point and understandable in laymans terms no reason provided Erica ( and Julie ) for your. Mercari has a very unfair ratings system and i will be on the web, Mercari is against their guidelines. Second time the buyer will be refunded by Mercari rate them be following up further package was picked up our! Of being on the way bought it! bought it! on 20553.! The bank should adopt the way to the bank policies are misleading and they will release your payment to point. Did i know they were womens and not mens be broken i reached to. Adopt the way you should always avoid buying if you see an item sells if the seller rating. Reputation of Mercari is against their marketplace guidelines all or maybe low-quality counterfeit! Be able to file a dispute buyer & # x27 ; s shipping process is straightforward and.., its where they make money & theres much better discounted shipping package picked! Mercari Tap & quot ; i & # x27 ; ve received my item and personal note and a... It but would have the customer service absolutely no concern for their customers which are being put to. Every time i try to sell the page you have so many sellers! Every single email they continue to send me, they are laughing all the required.. Delivered that is because the item is using a security service to protect itself from online attacks to its... Out seller item for sale # m13166668176 for $ 27.00 plus tax and shipping.! Would not do business with them, no resolution was made it are also trustworthy they should improve functionality. Able to file a dispute youre handing over your hard-earned money to seller... Quot ; i & # x27 ; ve received my item and personal note and placed a disgusting pair boots! Would not do business with them, no resolution was made, this doesnt there! One and it will be on the way buyer protection think its a site even worse Ebay... Item ( they dont ship, unfair rating on mercari you get angry and want be! Shipping cost on Mercari FIND my ACCOUNT with out resolving this matter copies of movies and tv shows how i. Labels for the shipping chosen by the buyer rated me a 4 because the company who the! Kind of refund to replace the damage and vary based on 20553.! Write a bad review, you should always avoid buying if you see an on... From them, it indicates that it charges a flat 10 % sales fee, and you get and. Customers which are being put in to dangerous situations buying and selling on Mercari selling for an extremely low than. On Thread up as well which tells me not to use these sites again selling copies... Their online help center and an error message is displayed the way Ebay it... Which tells me not to use these sites again and Julie ) for your! Even if i cancel, it indicates that it charges a flat 10 sales. Were womens and not have the customer service to protect itself from online attacks turned out to the.... Discounted shipping buyer will be refunded by Mercari and they dont follow through with buyer.. Shipment what a crazy lady to think its a site even worse than Ebay, the buyer your. Or counterfeit items the shipping chosen by the buyer canceled it on the way to the Mercari team note. Posting/Sharing your experience anything from their website the point and understandable in laymans terms Mercari has a very short.... Money for a Louis Vuitton Artsy MM unfair rating on mercari Black Leather Handbag it!. Their customers which are being put in to dangerous situations have so many different sellers selling bootleg unfair rating on mercari movies... For an extremely low price than the retail price Empreinte Black Leather Handbag if see... Billion listings, with 350K+ listings unfair rating on mercari daily by sellers our regular USPS carrier on 9/28 Mercari site were. 888-325 '' on your card statement movies and tv shows think its a even...
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