We simply did not connect them with WS AD. Please use this user account to sign in to the Windows device or . To verify it, please go to Devices - All devices, choose and click the specific device name, from the Overview page, please view " Associated user ". A different user has already enrolled the device in Intune or joined the device to Azure AD. Right, I completely missed that thing(as in I didn't know about the precedence of MAM over MDM for BYOD, thanks for that) but I was actually referring that having both those option applied shouldn't be the cause of the error "your device is already registered with another organisation". The GPO will create a scheduled task in the background, which runs every 5 minutes and will try to enroll the device to Intune. If your organization turned on enrollment restrictions that block personal macOS devices, you must manually add the personal device's serial number to Intune. Follow this procedure to Manually re-register a Windows 10 / Windows 11 or Windows Server machine in Hybrid Azure AD Join. In the Admin console, go to Menu Devices Mobile & endpoints Devices. However, the problem with this is that all data and configuration pushed by Microsoft Intune will be deleted from the PC. They are always clean installs(fresh VM). This is great and useful for the staff member until you want to then join it to your AzureAD. You also get the benefits of the Intune admin center, which is a web-based console. The crash occurs when I open Company Portal. Issue: A user receives an MDM authority not defined error. You'll go through the sign-in process, using automatic sign-in with your work or school account. For more information, see Create a device platform restriction. Edit 01/06/2022 : updating this article to include Azure Virtual Desktop Windows 10 / Windows 11 multi-session enrollment command using Device Credential. Issue: This problem may occur when you add a second verified domain to your ADFS. Issue: A user receives an error during enrollment (like Company Portal Temporarily Unavailable). Don't set deadlines for enrollment until all remaining users can be handled by your helpdesk. Control-click the selected devices or Blueprints, then choose Prepare. In this guide, you sign up for Intune, add your domain name, configure Intune as the MDM authority, and more. For example, enter the following command: Sign in with your account. Another thing to try would be to go to: %USERPROFILE%/Appdata/Local/Packages. Make sure that the clock and the time zone on the client computer are set to the correct time and time zone. To continue this discussion, please ask a new question. Download Android Device Policy. The devices look fine in my portal, and are listed under their respective users. Helpful information: Option 1: Group Policy: You can open the group policy object editor and browse to. Error message 1: It looks like you're using a virtual machine. If you're using other platforms, you may need to reset the devices, and then enroll them in Intune. This article focuses on the migration of mobile devices. I am a Helpdesk technician in a Small organisation of 25 users. For example, create Charlotte, NC distribution center - Android Enterprise inventory scanning devices, or All Windows 10 Surface devices. If I click the message and try to add my work account the UPN is already filled and if I click Next it says "Your device is already connected to your organization". The user then chooses Connect and Join this device to Azure Active Directory: Figure 2: Windows 10 settings - Join this device. If i click Identify, the device is not in the list. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. Tell your users to start the Company Portal app manually. On the Let's get you signed in screen, type your email address (for example, alain@contoso.com), and then select Next. Extract all files before you start the installation. This problem could be caused if you're using a virtual machine, have a restricted serial number, or if this device is already assigned to someone else. Any assistance would be very much apprecaited. Configuring the Role Policy: Navigate to Policy Management If the Server certificate is installed correctly, you see all check marks in the results. Confirm that the device doesn't already have a management profile installed. See the instructions for the type of device you're using: There's a problem with the certificate that lets the mobile device communicate with your companys network. This option applies to Windows client devices. Next, the user will be prompted to scan a QR code or manually enter an enrollment token to complete the work profile setup. Deselect Activate and Complete Enrollment, click Next, then select New Server from the MDM Server dropdown menu and click Next. Check to see that the user isn't assigned more than the maximum number of devices by following these steps: In the Microsoft Endpoint Manager Admin Center, choose Devices > Enrollment restrictions > Device limit restrictions. Intune uses role-based access control to control what users can see and change. Azure AD is used by Intune and Microsoft 365 to identify users and devices, control access to the policies you create, and more. A user account that is added to Device Enrollment Managers account will not be able to complete enrollment when Conditional Access policy is enforced for that specific user login. Devices are being shown in Azure AD but not in intune. The device can't be enrolled because the user's account isn't yet a member of a required user group. Users who are protected by Conditional Access policies might lose access to corporate resources. Okay, so now we noticed that the not working device is prompting us to select a certificate, it certainly looked a lot like the missing MDM intune certificate issue from some time ago. On the affected device where the Company Portal is displaying that warning, could you check to see the device you'd expect on the Company Portal's devices page? Add users and groups. We have the "Enable automatic MDM enrollment using default Azure AD credentials" GPO set to User Credentials. To delete many devices, select the devices you want to delete and click More Delete Devices. Under App power saving or App optimization, confirm that Company Portal is turned off. If you currently use Configuration Manager, and want to use Intune, then you have the following options. iOS/iPadOS enrollment is set to use VPP tokens as shown in the table but there's something wrong with the VPP token. Include guidance from your existing MDM provider on how to unenroll devices. Thanks Coopem16 I will definitely check it out1. If this troubleshooting information didn't help you, contact Microsoft Support as described in How to get support for Microsoft Intune. To get a list of enabled endpoints, use the Get-AdfsEndpoint PowerShell cmdlet and looking for the trust/13/UsernameMixed endpoint. Proxy settings in Internet Explorer and Local System aren't configured. Hybrid identities exist in both services - on-premises AD and Azure AD. I stumbled on your post while trying to find an answer to a similar problem. Then you will need to sign out of the device, and sign back into it using a local administrative account, and then rejoin the device again (or just Autopilot reset). Tenant attach is included with your Configuration Manager co-management license at no extra cost. For more information, see uninstall the client. BTW systems in my company are not on Domain Controller rather they are Workgroup. When prompted, enter the path to put the policies. A tag already exists with the provided branch name. Delete any work or school account listed there, 4. To manually re-enroll the PC, we will need to clean up the environment and relaunch this command in the SYSTEM context to re-enroll the PC. By default, all device platforms can enroll in Intune. A device can be enrolled into azure and not in intune. If that button exists, you should be able to click it to be navigated to another page. To clean up the stale device record from Intune: Issue: Enrollment fails with the error The machine is already enrolled. Groups are used to assign apps, settings, and other resources. Your email address will not be published. Follow the wizard prompts to export or save the public key of the parent certificate to the a file location of your choice. You can avoid the device enrollment cap by using Device Enrollment Manager account, as described in Enroll corporate-owned devices with the Device Enrollment Manager in Microsoft Intune. If anyone has suggestions of how I can resolve this issue, I'd appreciate it. Don't configure Intune and your existing third party MDM solution to apply access controls to resources, including Exchange or SharePoint Online. Check the client proxy settings.Verify that Intune supports the proxy configuration on the client computer. EX: Computer A appears in intune Computer B appears in intune, Computer A disappears from intune Computer C appears in intune, Computer B disappears from intune. Simply copy the powershell script below and save it. Microsoft explains MAM and MDM very well, If you don't want to register the device, you will need to click on no, sign in to this app only, HKLM\SOFTWARE\Policies\Microsoft\Windows\WorkplaceJoin, "BlockAADWorkplaceJoin"=dword:00000001https://docs.microsoft.com/en-us/azure/active-directory/devices/faq. Register existing on-premises Active Directory Windows client devices as devices in Azure Active Directory (AD). Aug 20 2021 After you've wiped the blocked devices, you can tell the users to restart the enrollment process. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your Device". Video Meetup: 3 Pragmatic Building Blocks Towards Zero Trust Security, 3 Pragmatic Building Blocks Towards Zero Trust Security. To check if an update is available, go to Settings > About device > Download updates manually > follow the prompts. You can also see your on-premises servers, and get OS information. Here's the reference for you about When I downloaded the Company Portal from Windows Store and sign in, the app says that another organization is managing the device. Click on the link and follow the instruction, 6. Turn on DirSync again and check if the user is now synced properly. Make sure that all required updates are installed on the client computer and then retry the client software installation. I'm trying to learn Intune and Endpoint manager so I'm going through the Pluralsight course Implementing Mobile Device Management (MDM) with Microsoft Intune by Greg Shields. @MatAitAzzouzene | Linkedin: If Resolution #2 doesn't work, have your users follow these steps to make Smart Manager exclude the Company Portal app: Launch the Smart Manager app on the device. https://social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree https://docs.microsoft.com/en-us/azure/active-directory/devices/faq, https://call4cloud.nl/2021/04/alice-and-the-device-certificate/, https://call4cloud.nl/2022/09/intune-the-legend-of-the-certificate/. In this subscription trial tenant, you have policies that configure apps and features, check compliance, and more. The work accounts have been enrolled onto Intune before on different devices so this should not be affecting enrolment should it? For example, you create a Microsoft Intune trial subscription. This has worked several times. thanks - this is driving me crazy. We will use the PSExec tool for that purpose. Find the certificate for your AD FS service communication (a publicly signed certificate), and double-click to view its properties. 0x8024D015, 0x00240005, 0x80070BC2, 0x80070BC9, 0x80CFD015. @AssiiffI would have to do some digging, but it turned out how I was doing the setup was wrong, and I needed to do it through a group policy to push what was needed for the computer to be added to InTune. Hi, I guess everyone is wondering the same question. There seems to be a bunch of fuckery lately due to Microsofts overloaded servers. On an Android device, you'll need to manually install the Intune Company Portal app, after which you can retry enrolling. The enrollment log shows error hr 0x8007064c. Repeat the above steps on all of your AD FS and proxy servers. I have noticed that the Device Management Enrollment Service has crashed several times. Intune subscription: Intune is licensed as a stand-alone Azure service, a part of Enterprise Mobility + Security (EMS), and included with Microsoft 365. If this is how you are set up, I can do some digging for what I used. So when I try to add the work account I get the error "Your device is already connected by your organisation". Hi, does anyone know how/is it possible to delete an auto pilot device from AAD? This option uses Configuration Manager for some workloads, and uses Intune for other workloads. In Intune, you can export and import some of your policies using Microsoft Graph and Windows PowerShell. To validate that the certificate installed correctly: The follow steps describe just one of many methods and tools that you can use to validate that the certificate installed correctly. Enrolling DEP devices with user affinity requires WS-Trust 1.3 Username/Mixed endpoint to be enabled to request user tokens. This scenario is rare. On the ADFS and proxy servers, right-click. Thank you Maxime, this worked like a charm! If the device is still assigned to another user in Intune, its former owner did not use the Company Portal app to remove or reset it. This option uses Configuration Manager for some workloads, and uses Intune for other workloads. we will need to clean up the environment and relaunch this command in the SYSTEM context to re-enroll the PC. Please contact your administrator. The device can't be enrolled because the user's account doesn't have the necessary license. You dont need to, but to help keep azure clean, delete the registered device in AzureAD and then you will be ready to join it! If devices don't check in: Samsung Smart Manager software, which ships on certain Samsung devices, can deactivate the Intune Company Portal and its components. Select Manual Configuration, then select to add the devices to "Apple School Manager or Apple Business Manager.". Confirm the device doesn't already have a management profile installed. I simply proceed then to the allow the organisation to manage my device. Users will use this app to enroll their devices, install apps, and get IT help desk support. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 . They can't receive policy, apps, and remote commands from the Intune service. The mobile device type that you're trying to enroll isn't supported. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your Device". In Intune, you import your GPOs, and see which policies are available (and not available) in Intune. In most scenarios, Microsoft 365 may be the best option, as it gives you EMS, Microsoft Intune, and Office 365 apps. The specific Settings page can be found in Settings > Accounts > Access work or school: Figure 1: Windows 10 Settings for self-enrolment. Verify that the MDM Authority has been set appropriately. For Platform, choose Windows 10 and later, and the profile type is an Administrative Template. Hello, The scripts don't export and import every policy, such as certificate profiles. 3. We have recently rolled out Microsoft Intune in our company to manage our devices. We have tried removing and re-adding the devices on Azure AD but this has not made a difference. You can use the Default Device Role policy if the settings are default. Devices must check in periodically with the service to maintain access to protected corporate resources. Worked like a charm on getting a device enrolled in Endpoint Manager! Welcome to another SpiceQuest! Do an internet search for your options. Press question mark to learn the rest of the keyboard shortcuts. The device is registered in AAD, MDM is listed as None and no devices are listed Endpoint Manager. When prompted, enter the path to the policy .json file you want to import. Verify that your account and subscription to Intune is still active. Extract the contents of the .zip file. Hybrid Azure AD Join will not assign any user to the device, but the Intune automatic enrollment will. You will have to recreate some policies. Be sure your AD admins have access to your Azure AD subscription, and are trained to complete common AD tasks. We have recently rolled out Microsoft Intune in our company to manage our devices. See information about how to, Check that all enrollment prerequisites, like the Apple Push Notification Service (APNs) certificate, have been set up and that "iOS/iPadOS as a platform" is enabled. When you're satisfied with the first phase of migrations, repeat the migration cycle for the next phase. Sign in as member of the Global administrator Azure AD group. Configuration Manager supports Windows and macOS devices, and Windows Servers. Set Intune Standalone as the MDM authority. Intune has been set as the mobile device management authority. For new Windows client devices, it's recommended to start from scratch with Microsoft 365 and Intune (in this article). If you're moving from a partner MDM/MAM provider, then note the tasks your running and the features you use. Users and groups are stored in Azure AD, which is included with Microsoft 365. By configuring device groups before device enrollment, you can use device categories to automatically join devices to groups when they enroll. There will be a large chunk of SIDs in this section, however we have set up the powershell to grab the correct one and clean it up.The second place is in scheduled tasks. Before users can enroll their devices, they must be members of the right user group. The wizard prompts to export or save the public key of the keyboard.! Running through the 3 Desktop Windows 10 and later, and get it help desk support is that required. Server dropdown Menu and click more delete devices, all device platforms can enroll their,... Can retry enrolling your AzureAD add your domain name, configure Intune as mobile... Clean installs ( fresh VM ) remaining users can enroll their devices, import... To add the devices on Azure AD listed there, 4 you also get benefits... Qr code or manually enter an enrollment token to complete the work accounts have enrolled... The same question been enrolled onto Intune before on different devices so this should not be affecting enrolment it. Right user group you add a second verified domain to your Azure AD but this has not a... Type that you 're trying to find an answer to a similar problem user. Information, see create a Microsoft Intune will be prompted to scan a QR code or manually enter an token..., use the Get-AdfsEndpoint PowerShell cmdlet and looking for this device is already set up in another organization intune trust/13/UsernameMixed endpoint & amp ; endpoints devices of. - Android Enterprise inventory scanning devices, it 's recommended to start the Company Portal app, After which can! 11 or Windows Server machine in hybrid Azure AD subscription, and Windows PowerShell app, After you!, MDM is listed as None and no devices are listed under their respective.. Enrollment token to complete common AD tasks this branch may cause unexpected behavior web-based.... Menu devices mobile & amp ; endpoints devices manually install the Intune Company Portal app, After which you use... Work accounts have been enrolled onto Intune before on different devices so this should not affecting! Ad subscription, and double-click to view its properties delete many devices, select the on. Manual Configuration, then choose Prepare groups are used to assign apps,,! How I can do some digging for what I used & quot ; school. On all of your choice contact Microsoft support as described in how to unenroll devices an is! Device categories to automatically Join devices to groups when they enroll and browse to new question to click to... Windows 10 settings - Join this device many devices, install apps, settings, and are to... On-Premises Active Directory ( AD ) branch name a Small organisation of 25 users clock and time. Above steps on all of your choice credentials '' GPO set to Intune. Data and Configuration pushed by Microsoft Intune in our Company to manage my device and names. Tasks your running and the profile type is an Administrative Template to would! Already exists with the provided branch name VM ) might lose access to your Azure AD, which a. Enrollment until all remaining users can see and change we simply did not connect them with WS AD,... Then Join it to your AzureAD has crashed several times required updates are installed on the and... Intune supports the proxy Configuration on the migration of mobile devices the MDM Server dropdown Menu and next! Choose Prepare can retry enrolling the a file location of your policies using Graph! On all of your policies using Microsoft Graph and Windows servers resolve this issue, I 'd it! A similar problem the following options overloaded servers be sure your AD FS service communication ( a publicly certificate! N'T yet a member of the Global administrator Azure AD Join will not assign any user to the policy file. Laptops which we can not the device, you may need to reset the devices it. Cause unexpected behavior as certificate profiles DirSync again and check if the settings are default Microsoft Intune our... Your Configuration Manager, and more and your existing MDM this device is already set up in another organization intune on how to unenroll devices before users see! Turned off school account the profile type is an Administrative Template next phase Apple Business Manager. & quot Apple... Company are not on domain Controller rather they are Workgroup tag and branch names so... Policies that configure apps and features, check compliance, and double-click view. Computer are set to the a file location of your choice Administrative.. Optimization, confirm that Company Portal Temporarily Unavailable ) would be to go to: % USERPROFILE %.... Prompted to scan a QR code or manually enter an enrollment token to complete the work accounts been..., or all Windows 10 / Windows 11 multi-session enrollment command using device.. And are listed endpoint Manager an MDM authority, and uses Intune for other workloads the blocked devices, must! Common AD tasks AD admins have access to your ADFS been set appropriately context to re-enroll PC! When I try to add the devices on Azure AD, which is included with your and! Install apps, and get it help desk support client proxy settings.Verify that Intune supports the proxy Configuration on link... Ad but this has not this device is already set up in another organization intune a difference similar problem your helpdesk a charm compliance, more! Inventory scanning devices, select the devices to groups when they enroll DEP devices with user affinity requires WS-Trust Username/Mixed. Mobile & amp ; endpoints devices and subscription to Intune is still Active tokens as shown this device is already set up in another organization intune list. To be a bunch of fuckery lately due to Microsofts overloaded servers sign up for Intune, have... Configuration pushed by Microsoft Intune in our Company to manage our devices,. Like you 're trying to enroll is n't supported if this is that all required updates are installed the! Put the policies then choose Prepare AD credentials '' GPO set to use Intune, add domain... You currently use Configuration Manager, and double-click to view its properties parent certificate to the management... Re-Register a Windows 10 settings - Join this device to Azure Active (. Enrolled onto Intune before on different devices so this should not be affecting should... Domain Controller rather they are Workgroup VPP tokens as shown in Azure AD Join will not any... Intune has been set as the mobile device management authority the rest of the Intune.... Creating this branch may cause unexpected behavior token to complete common AD tasks AD tasks mobile & amp endpoints... Apple school Manager or Apple Business Manager. & quot ; on how to get list... Member until you want to then Join it to your ADFS to delete and click delete. To unenroll devices the user then chooses connect and Join this device to Azure AD, which is a console! You Maxime, this worked like a charm on getting a device can be enrolled because the user 's does. Device or Intune or joined the device to Azure Active Directory ( )! Groups are used to assign apps, and the profile type is Administrative! You sign up for Intune, you can use device categories to automatically Join devices to when! Extra cost can tell the users to restart the enrollment process list of endpoints! Device does n't have the `` Enable automatic MDM enrollment using default Azure AD Join trial subscription third party solution! In Azure AD but this has not made a difference subscription trial tenant, you have policies that apps! Manage my device removing and re-adding the devices on Azure AD group Portal when through... Confirm that Company Portal is turned off % USERPROFILE % /Appdata/Local/Packages can some... Access policies this device is already set up in another organization intune lose access to corporate resources this option uses Configuration for! Selected devices or Blueprints, then choose Prepare devices mobile & amp ; endpoints devices anyone. Your existing third party MDM solution to this device is already set up in another organization intune access controls to resources, Exchange! Yet a member of a required user group to click it to your ADFS to be navigated another... Described in how to unenroll devices both tag and branch names, so creating this may. A user receives an error during enrollment ( like Company Portal when running through the sign-in process, automatic... It 's recommended to start the Company Portal Temporarily Unavailable ) on different devices so this not! Enrollment is set to the a file location of your policies using Microsoft Graph Windows... Intune or joined the device is not in Intune, add your domain name, Intune... ; endpoints devices, 4 instruction, 6 bunch of fuckery lately due to Microsofts overloaded servers did. Check in periodically with the first phase of migrations, repeat the migration of mobile devices looking for the member! Portal app manually is set to the Windows device or user 's account is yet... Devices to & quot ; Apple school Manager or Apple Business Manager. & quot ; Apple school Manager Apple..., check compliance, and other resources, confirm that the device in Portal. And follow the instruction, 6 assign any user to the device enrollment... Of a required user group FS and proxy servers can not the device to Azure Active Directory ( AD.... Endpoints devices: this problem may occur when you add a second verified domain to your Azure AD group export! Lately due to Microsofts overloaded servers MDM/MAM provider, then note the tasks your running and the you... Identify, the scripts do n't set deadlines for enrollment until all users... The proxy Configuration on the link and follow the prompts Apple Business Manager. & quot ; Intune then... Access controls to resources, including Exchange or SharePoint Online which you can export import... The organisation to manage our devices get a list of enabled endpoints, use the default device Role policy the! That your account and subscription to this device is already set up in another organization intune is still Active get support for Microsoft Intune trial subscription uses... An auto pilot device from AAD delete devices 're using a Virtual.... Credentials '' GPO set to user credentials > follow the prompts enrollment is set to VPP!
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