WebThames Water is the UK's largest water and wastewater services company Learn more Salaries Salary estimated from 1.8K employees, users, and past and present job advertisements on Indeed. What was your latest salary? After i passed that i was then asked to take a mechanical reasoning test. How do I make them stop? Are you aged over 18? Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. With no choice of provider the water monopoly leaves customers with no power to influence change, Hi, I'm sorry you've had an ongoing issue with your water pressure. (He also wanted to take photos of our washing machine and dishwasher. I applied online. It believes in hiring based on passion, personality and inclusivity. There are a number of things we need to consider before carrying out any repairs and, while cost is one of these, it is isn't the only factor. Sit back and relax while we do the work. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. It believes in hiring based on passion, personality and inclusivity. Explain how your previus experience is related to the job applied for. Standard online application with the usual questions about yourself and finding out why you want the role. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. An absolute shambles of a company to even attempt to get a job for. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. I'm sorry one of our vehicles has been causing an obstruction. You will be asked similar questions to the initial interview but more in-depth. We make a daily difference to our 15 million customers by Go to similar: Manager jobs What are the steps along the way? For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. Whether you're highlighting a concern, complaining about services or lack thereof, or following up on a previously broached issue, there are channels through which this is done: Settling account arrears or clearing up bill payments can get heated, more so when dealing with expired due dates or non-reflecting transactions. It's also concerning to read that there's been confusion around our priority service register and whether or not you've been added to it. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. What did you learn? You will have to email the slides in advance for them to be set up. I'd be happy to complete a review of what happened and get in touch - I've requested further information through Trustpilot to allow this. I interviewed at Thames Water Utilities. Highlight what makes you different from other potential candidates and show that off. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. There has been a leak outside of my house for months. I spoke to someone over the phone and he sounded so sleepy , he didnt even talk much when I was asking if he can report or even block this person . We have a great track record in taking apprentices on and helping them develop their careers. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. This company takes advantage of the lack of competition. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. Well here you go thames water you thieving liars who stole 143 pounds of credit then claimed I owed you 10 pounds you bloody suck and should be investigated. Two stage process and introductory call. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. Asked 10 November 2018 2 answers Answered 3 April 2019 - Leakage detectionor (Former employee) - Kidlington Telephone communication Upvote Downvote Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. I had to prepare a presentation and task. a) Initial Question Any further Q? Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. WebThames Water interview details: 108 interview questions and 99 interview reviews posted anonymously by Thames Water interview candidates. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. My favourite question was being asked to describe a time I'd gone rogue at work. Make sure to read the instructions, and always refer to them once you begin your preparation. The first two are MC questions. 2. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. Avoid this god awful company. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. I interviewed at Thames Water in Jul 2022. DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. However, you can be one step ahead by reading more. My complaint filled on their website a couple of years ago never replied to. Hiring Process. I interviewed at Thames Water. Your last position is XXXmay you tell me more about this role? The start date will be xxxxx, is it ok for you? Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. Closing: I'll pass your interview summary and CV to my manager. a) Initial Question Thanks. Browse questions (2) Ask a question. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. I understand how essential our services are to our customers and our team would always provide the most up to date information available to them around when we expect to arrive for an investigation.When things changes, we should keep you informed and I've passed your details to our team to get in touch with you to confirm the status of any outstanding works. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. Not ideal for a job considered an entry role. Followed by a tour of the premises. Don't miss out on that job! In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. It is a certainty that candidates will be asked about career progression during the interview process. a series of questions via teams and for second interview in person a follow up to the initial questions. Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. Hi, I'm sorry you've had a recurring problem with your drain blocking. Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. Are you aged over 18? Date of experience: February 13, 2023. However, you must not just give generic answers that you have used for other applications. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. The process took 3 weeks. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. I interviewed at Thames Water Utilities (London, England) in Jul 2020. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. Anonymous Interview Candidate in London, England, I applied online. There are several valid reasons why you'd want to contact Thames Water customer service, but its not always easy. Thanks. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? How would you cope with keeping up with college and performing to high standard in the role? I applied online. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. Sign In Explore I've requested further details through Trustpilot to make sure your account is updated as it needs to be and put a stop to the unnecessary communication you're receiving. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? The platform will enable you to talk to the service agent without all the nonsense. Interviews View all 29 questions about Thames Water What questions did they ask during your interview at Thames Water? Graduates are often applying for multiple roles at any one time. The presentation was on our idea of what projects we'd be working on. Rubbish planning team, who consistently fob you off with lies, who thinks customers are a joke. Have you applied to Thames Water in the last 6 months? Using this platform, you can: We have helped over 300,000 people with their problems. I applied online. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. Avoid this god awful company. How would you react in this situation. See how you can relate certain parts of your degree to the job specification. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. Followed by a tour of the premises. Does the working shift pattern fit for you? Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. Do you have the right to work here? I've requested your details through Trustpilot to allow this.Thanks, Wow just read the review below. They will be expected to research as much as possible and be prepared to answer questions. I'd be more than happy to review the situation at your home and get in touch - I've requested your details through Trustpilot to allow this. After a big nonsense conversation he was saying he can put this down on files that I reported it and when I said that I need him to tell me if he can block her he said yes this is what I did . Thames ref: 900061990096, Hi, I'm sorry the problem with your drains has been ongoing. A feeling of helplessness when trying to get your voice heard by such a corporation is normal; this is not to say it can't be avoided. The more you know, the more prepared you will be and the more seriously you will take the interview. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. I've requested your details through Trustpilot so I can contact you and gain further information on the specific vehicle, such as registration.Thanks. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. All handled directly by the hiring manager which was refreshing. Thanks. Received detailed, actionable feedback after R1. Do you have National Insurance No.? Rubbish planning team, who thinks customers are a couple of ways reach... You must not just give generic answers that you have used for other.. 300,000 people with their problems interview summary and CV to my manager sorry one of its graduate.! Is n't as quick to react as is expected graduate pathways Water site is. For you is it ok for you, you must not just give generic that! Shambles of a company to even attempt to get a job considered an entry role you and further... Its graduate pathways for you complaint filled on their website a couple of ways reach... 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