SoClean 2 Support. I need my money ASAP. Each customer makes round 4.71 web page views on average. So she asked about diect deposit I said mail us a check. To anyone who wants to use TURBOTAX and have TPG take the funds of payment for service, Please DO NOT! Another person, who must not have known I called, called my husband later that day and told him that a check had been mailed because the fax we had sent wasn't received in time and to expect to receive it within 12 days. Please contact me if your interested in joining. Mine keep saying social security number invalid.. my taxes supposed to be on my card on 26th of February and still not deposited. I just want my freaking check, in a format my bank can cash Is that too much to ask?!?!? Its been 7 months of waiting. that we would get back after her fees had been taken out. So I been calling and emailing this company that holding my money. All they can do is issue another check. Santa Barbara Tax Products Group To this day we still have not received our refund. sbtpg .com view all santa barbara tax products group [ sbtpg] contacts advertisiment most , See Also: Phone Number Preview / Show details, 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. At years end 2022 TPG website no longer shows my refund on the site. I spent my last 11 years at the I.R.S. Support phone: 706-922-6741. See all 9 articles. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. As an independent income tax firm owner I have used SBBT as my bank for 7 years and I haven't had a single issue mentioned above. After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. #navigation-offset, .taxes-bar + nav.signed-in ~ #navigation-offset { My Girlfriend and Is tax refunds were both short aswell! We completed all of this and today, the 10th, I called to check the status of my refund. All my other documents match, including my wife's, and my SS Card is quite legible-they just don't like it? They have yet to claim that they have my money. Tax Professional Dashboard. Have you contacted SBTPG? He even told/asked me sarcastically if my TP's office is far from my house why is that so hard to go there to have it signed? You have all of our tax return, social security, and bank account information. My federal refund was short $4,200 to whats going on. If you mail or fax the form prior to the timeframes above, your request will not be processed until those timeframes are met. Check number. Tax refund and e-filing are , I had fees taken from refund and today around 6am est SBTPG updated to refund recieved and fees taken out. I cant talk to no one and you have had my check for several days now smeone needs to contact me. Well guide you through the process. Wednesday - no check - ok call spend my lunch hour on hold, no human. Managing and Sharing Documents. Claim it and get a lot of features. Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. Tax Pro Help Center Get answers 24/7 at Support. Our Customer Care team can help you out! I asked 2 others this n hasnt gotten back to me, This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways Ive called the irs multiple times and its nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point, Same thing happened to me. Don't they have to follow the same laws as you and I? How the hell would I know someone else account number? Every year it would show as IRS REFUND. I was supplied nothing more than the same automated phone number that says no such SS number exists. How to amend (change or correct) a return you' How do I fix e-file reject IND-031-04 or IND-0 Premier investment & rental property taxes. TPG deposited my tax returns to a complete strangers account on march 27th and I am still fighting with my bank! He has also been playing this WAITING GAME of NO MONEY and also says it's frustrating. Monday Friday 8 AM 8:30 PM ET. I get the paperwork over the weekend (as I work in a different city from where I reside) and fax it in Monday morning. The bank reversed my refund because a misunderstanding with my account. About us . I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. If this happens, you should contact the IRS directly by calling IRS Tele-Tax (800-829-4477) or the IRS Taxpayer Assistance Line (800-829-1040). . ok, I'll give them 1 more day to be officially "late" According to records, IRS wire transferred my refund on March 24th and that same day, SBTPG apparently authorized my tax preparer (TP) to release/cut the check but I never got a call from my TP that my refund check will be ready for pick up. Did you find a solution to your issue? - get all this in via mail and I'm called on 2/27 that they need my WIFE's DL and SSL since she's on the taxes (forget that the SLL is already in the tax forms I gave them) There is a fee, depending on your return, but when the amounts are large like you are seeing, this is an adjustment by the IRS to your return. Ask your provider about other IRS e-file options . View refund status. Money owed to Ariel obroen, Got about 6 lol. Mist without their knowledge or consent. All you will get is automated response then hung up on. The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. Scam! I think the state should investigate this group! vcita Guide. The IRS has submitted the case to BFS for an investigation. Terms and conditions are subject to change without notice. THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. Enter "2021" as the Tax Period. They are the ones that filed a fraudulent joint tax return under my ss. Well, my other funds being deposited is my Social Security Disability check that is automatically deposited every month .. SOOO, I know for sure that SBTPG has my correct bank account information. Automated phone service is available 24 hours, 7 days/week. "https://twitter.com/taxact", Adding Clients & Contacts. Founded in 1991, Santa Barbara Tax Products Group (TPG) provides financial products and services. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Uh huh, do you see in there any other notes "nope" I went back to SBBT site it now says NA where the date may 5th was and then says they WILL print a check and mail it..WHY>? If you are a tax professional that can't find an answer in the Help Center and need to contact TPG Support, log in to our website, select Help from the left side navigation, and create a support case, or contact us by phone by contacting the appropriate support department below. Tax refund and e-filing are required in order to receive this product. I filed on the IRS website with free tax. Are they getting interest on my money and if so, that should actually be reimbursement with the refunds since its OUR MONEY. This will be year 3 that I havent gotten my taxes back for 2020. Call me to let me know its done its been a whole month! So I finally get on the phone today and risk going over my lunch hour (total call length 49 minutes counting hold times) Never got a call FIX IT, So now I finally get in touch with someone at tpg feb 28th they said that my refund had been sent back to irs, now if tpg mailed me my return feb 4th how the hell can they send it back to the irs? Seasonal , santa barbara tax products group [ sbtpg] contacts phone number +1 800 779 7228 website www. My refund was issued to this "bank" on February 2nd. Fort Worth, TX 76102. 5 months later, I have sent letters, I have called, by the way, no one answers that number that is listed to call for help. To complete the Form 3911: Write "EIP3" on the top of the form to identify the payment you want to trace. The most common job groups, by number of people living in Paris, TX, are Office & Administrative Support Occupations (1,320 people), Sales & Related Occupations (1,108 people), and Healthcare Support Occupations (881 people). Therefore, your review page is showing a Direct Deposit to them. This will surely increase the credibility of your complaint. Like other complaints I read about, one number in my checking account was omitted which caused my bank to return my income tax check back to Santa Barbara Tax Products Group LLC (Meta Bank). she said I will have to cut a check, I ask her how she does that she said I work for irs.and for us to come back next week, so I did and the 1040a was 3000 different then what we agreed on. I would like to verify my information and get an answer to where my money is. TPG stated theyve mailed a refund check which was never received. Attachments. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I PAID EXTRA FOR TURBOTAX TO ASSIST WITH ISSUES AND I HAD TO DO ALL OF THE WORK! arival33 at hotmail dot com Tax Services. SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. Been preparing taxes professionally for 10+ years. SSN. I received it Monday 4/13 WHICH THEY HAD THE FUNDS SINCE 3/24. [protected], Desired outcome: OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. It's next to impossible to get a human to discuss the status with but I eventually did. I have been instructed to wait 7-10 business days and still nothing, I have called and waited hours to speak to someone, they says wait 15-23 business days. Ugh, I'm a tax professional one of my clients refund was sent to Santa Barbara Bank by mistake and every number I called its a recording this is ridiculous I would not advise anyone to use their services. Hopefully I will help somebody in the future not go through the same thing. I have called them ask them when they was going to cut my check they told me they dont know. So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It should not take this long to send my refund Im tired of calling and getting the same answers I need to talk to someone who has answers to when Im going to get my refund dont want to hear its in process of being sent back to the irs its been long enough! Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. Its showing on the *** end. Try Now! for 33 years. I worked for the I.R.S. Read full review of Santa Barbara Tax Products Group [SBTPG] and 1 comment, To get my full refund that the irs told me they have of mine. Send form. Alternatively, you can visit the Santa Barbra Tax Products Group website. I was told it was sent out 3/3/2022, even the wish packages get here faster. I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. Sunrise Banks It's 1-24-23 and I still don't have it. i am very much interested in in this lawsuit i was supposed to receive my refund 3/16/2022 and never received the check they have gave me the run around multiple times they don't understand the hardship my family and i went through without this payment such a sad situation. I have 2 tax locations and still no help Jan 2nd. Webcontactus.com, Santa barbara bank customer service number, Sample Psychotropic Medication Policy And Procedure, Sample Campaign Letters United Way Of The Big Bend, Structured Products Wealth Management Usa, Section Carlon Structuredcable Management Systems, Sbar Situation Background Assessment Recommendation, Servicenow Performance Analytics Dashboard Examples, Structured Packings Energy Efficient Innovative, Supply Chain Security Best Practices Catalog C Tpat, Standard Operating Procedure Template Safetyculture, Standard Operating Procedures Sop Wichita, Sample Syllabus Sample Syllabus Template City, Sun Mon Tue Wed Thu Fri Sat Wiki Calendar, Sample Catalog Copy Illinois State University, Smart Communication Customer Service Hotline, Sri Lankan Girls Mobile Numbers Sri Lankan Girls Mobile. They just dont care. Website. But Im not understanding why be that way when you holding something that belong to someone . I call the number and after I enter my information it hangs up on me so now I have been n calling evert day this week only to be hung up on. Once you hear the prompt ask you for your card number or SSN, DO NOT ENTER ANYTHING, wait 5 seconds. They are a shady company and the sole reason I will NEVER use Turbotax again. Walmart very quickly says "problem" and to call their 800 number as there is a "credit issue" Desired outcome: But where is that $20 going?! "telephone" : "+1-319-373-3600", Verify. Need to file a complaint? How long does it take to print check and send it? Who do I need to contact to fix this issue/when is the rest of my money coming? I didn't call because I was told the check was in the mail, then when I did try to call, I couldn't get in on my lunch hour. I want to know how these people have gotten away with this for so long? Do not mail Form 3911 if you have already requested a trace by phone. The outgoing message gives me that my check was mailed the day I am calling (dont make sense broken system) I finally speak to someone, they tell me after 6 attempts; say that a cashiers check was mailed always one day next from the day before that I called to always never quite be 10 days. 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. BBB File Opened: 2/28/2011. This is a multi-location business. I am also in the same boat. Update my account to reflect the compliance trainings its not rocket science. A member of our support staff will respond as soon as possible. the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. Santa Barbara Tax Products Group [SBTPG] review: Santa Barbara Tax Products Group [SBTPG] - tax refund, Santa Barbara Tax Products Group [SBTPG] - tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] - tpg mailed my refund check to the wrong address, Santa Barbara Tax Products Group [SBTPG] - With holding my refund, Santa Barbara Tax Products Group [SBTPG] - my irs refund, Santa Barbara Tax Products Group [SBTPG] - Tax Money still not received, Santa Barbara Tax Products Group [SBTPG] - Bank product reports, Santa Barbara Tax Products Group [SBTPG] - Tax refund. "@context": "https://schema.org", "https://www.youtube.com/taxact", The IRS processed and funded my refund and somehow my bank returned it. I will never again use this company or advise anyone to use sbtpg . Closed on State Holidays. i call the customer service line and have been on hold for more than 3 hours never once have i talked to a human. The number provided does not give live assistance!!! SBTPG has been holding my refund in excess of $6600 since that time. They recommend we get it cashed at WALMART?!? Someone please help we need our money and this is just ridiculous to have to go through. I got email telling me "In order to finalize your request for this payment option, we need to send the following information to: These fools really spelt my name wrong on my direct deposit so my bank reversed it Due to name mismatch and told me that they couldnt deposit it because there was no account found! I want my money in my bank account or in my mail box. Please try again later, Do Not Sell or Share My Personal Information. Please email me if you do understand. Add file or drop files here. And free tax is suppose to be free. Desired outcome: Someone has made a mistake and/or taken my money. Years in Business: 32. Filing status. what should i do? I had called him at 6:08pm central time. Years in Business: 158. Business Started: 1/1/1865. Need to find a different location? it said it was returned to the originator which would be TPG. BBB File Opened: 4/4/1989. MBA, Enrolled Agent. The IRS should be doing something about this . How does the multi-year website work? 4 Customer must obtain a Refund Transfer (separate fees apply). A member of our support staff will respond as soon as possible. Well thanks to TPG my husband myself and our child are now homeless! They say their service will not delay your refund, which is complete utter bull. Desired outcome: Consumer complaints and reviews about Santa Barbara Tax Products Group [SBTPG]. Once you have confirmed that your federal refund has been released, check the status of your Refund Transfer by visiting taxpayer.sbtpg.com. Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. It was a simple filing. I dont understand how your supposed to trace part of my taxes of $4,200 that is missing on this stupid thing you told me to go on and trace when all it shows if you owe the irs money and how to make freaking payments to the I worked my butt to earn my taxes to take care of my family of three growing boys and the whole time everyone else was getting that stimulus check I only received one I never received any more after that I got a family to take care of IF MY TAXES TELL ME IM SUPPOSED TO BE GETTING $11,466 for my federal refund then that what I expect to be getting and I never received a letter explaining why Im missing $4,200 of my taxes I SHOULDNT HAVE TO GO FREAKING HUNTING DOWN WHY OR WHERE MY MONEY IS PEOPLE SHOULD BE NOTIFIED RIGHT OFF AND NOT RIPPING US OFF LIKE I SAID I IF THATS WHAT MY FEDERAL REFUND SAYS IM SUPPOSED TO BE GETTING THEN THATS WHAT SHOULD OF BEEN IN MY ACCOUNT. Currently, check cashing at Walmart is not available in NJ and NY. BBB Business Profiles may not be reproduced for sales or promotional purposes. TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. Calling the IRS or the Taxpayer Advocate Service: Calling will not expedite your refund either. Completed Indemnity Bond forms for TPG with notary. Santa Barbara Tax Products Group [SBTPG] - refund, Santa Barbara Tax Products Group [SBTPG] reviews & complaints. If you have specific questions about a prior year tax filing that can't be answered through our Help Center and require personal assistance please contact us at TPG-CSsupport . Tax product group took out funds to pay the tax preparer and was supposed to send me my refund for $2700. ok I will go with that but she said come next week and get the check so we did and she took out 1000 to do our taxes. My boyfriend jest learned that his refund was sent to them threw 3rd party not knowing this because it was suppose to go on his deposit card on May 2nd and we had to get in touch with IRS if it hadn't came on his card well how bout we called the bank card on the back of the card he had and they said they never received his refund so we called back to the IRS and they said they didn't return it back. I am an Enrolled Agent. Is this your company? Which means the Check that they told me yesterday would be printed and sent out today still hasn't been processed and may never get processed because these people can't tell you when they do what or even IF they do it and apparently like to randomly choose not to do anything unless you call them. My account is on ground lock because I called Greendot & pressed random numbers just to connect with someone. }, SBTPG is the company TurboTax partners with when you request payments through your refund. **Disclaimer: Every effort has been made to offer the most correct information possible. Prices are subject to change without notice. My bank closed my savings account due to low funds, and did not inform me. This happened to me. Because my son was so sick at the time and was in the hospital undergoing all these tests and procedures. Verify online. I suggest mailing returns via Priority Mail, FedEx, or UPS and hang onto a hard cc of your returns and your receipt which has tracking number and be be patient. I hope this is not the start of another arduous business transaction and horrible customer service experience. I still have not received it. Either this entity is so incompetent they shouldn't be permitted to operate or they are running a scam. This is my 1st year doing this! 1 (800) 840-8757. My company name is The Whiz Kidd Fs contact [protected]! But on their Turbo Tax Website it shows they were both accepted, but I have NOT got any money from the State and only half of my money from the State Taxes. Unable to create a TPG account or login to the TPG website? So needless to say the rep kicked me up a level then I got to the next level they were still "looking for my documentation" and found it but were apparently waiting on a call from me?!?!? This product is not a loan. **, **Say "Thanks" by clicking the thumb icon in a post. But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. The irs sent my return in May to sbtgp I still don't have it Nobody will help me nobody knows [censored] I'm going to tell fox 5 news about these crooks so that they can't keep stealing from innocent people. Does anyone know why that isit put a hold on my process. Holidays / Office Closed: December 26, 2022 January 2, 2023 May 26 & 29, 2023 July 4, 2023 They are all liars, they will hold your money and lie on the irs! You bunch of greedy bas***d. The amount I am getting back and all the dam fees it makes it not even worth filing/ A bank like these guys puts a black eye on the rest of them. Desired outcome: Share your photos and videos with others to prove the truth of your words. Please notify us at 800.604.9368. so we asked her about this and she said it like 4 different fees and I see this santa Barbara tax prduct is part of this, as I did not sign for this company to take this kinda money out of my return, so now I have to call them and the irs I want my money, and top of this our names were forged by the person that did our taxes, I have been waiting for my return since February 3 the funds were deposited 2/3/16 in their account of some sort. #1 Best Selling Tax Software: Based on aggregated sales data for all tax year 2021 TurboTax products. I have read through most of the complaints and I have to say it is hauntingly familiar. I have tried to call and sent multiple requests for help and continue to get nothing in response. A whole month and issue is not fixed. They "sent" me a check in March that I never received. Well today rolls around (2/11/14) and nothing. . JFK, as most of us know, is one big hot spot. Check amount. Well i usually don't do reviews but I had to this time. Dont use turbo tax or anything affiliated with sbtg ! So I have been reading alot simular issues on here and I think somthing needs to be done so I will be contacting my attorney today a seeing about starting a class action lawsuit so if anyone else wants in on this contact me. The Child Support Customer Service Center (KIDSLINE) is an informational call center for questions about child support cases. These people will keep your money. Identity theft yet SBTPG wants me to go and file and do all the work when they should check into it . Second Followup: I would appreciate a response, and my money refunded to me. All of my money deposited into my account immediately plus the $10 fee. Thats well over $1k gone. This is my second year as a tax professional with Sbtg and I will never come back after this! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I am going try to do a law suit class action against them & I need 20 people. He said he can't cut the check because SBTPG didn't give them authorization to do so. Please refund" and i would like apology and " I would appreciate a response. I'm to the point that I'm going to file fraud charges with the Atty General of CA. I have no dependents and none are listed or checked when I review my 2021 tax return. WARNING: Five unsuccessful login attempts will lock your account. Fixed the issue. I'm also going to file a complaint with the IRS about this company's practices. so we called them back demanding his money and they still said they didn't have it. I was told in June it was being sent back to the IRS. I have been with them 14 years and they have went above and beyond to get my clients their money. Day #4 no money. I only got half of my Federal Taxes and now I'm still have NOT RECEIVED My State Taxes and it's going on 2 months now. So what happened was it taken care of and how, I didn't get all my tax return where is it. I would like for them to send my Funds and All of it. This review was chosen algorithmically as the most valued customer feedback. Whenever they feel like it that is. They then had me fill out and have notarized a paper stating I never received it. Reminder: DO NOT request a trace prior to the timeframes above. Get home and low and behold I have an email from late sunday night from SB TPG telling me my check is in the mail! Now IRS is saying I'm only getting $998 out of the original $2398. This comment was posted by a verified customer. Still waiting since June 2020 for substantial refund. Whats really going on. You can email them, and they may respond back to you eventually.
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