Thanks. On the web version, I can't link my booking number. Seems to be no way to swipe or click out It appears the app has been going through an update this weekend try later today. Is the app available in multiple languages? My phone is an LG6 running Android 9. Kind of you. Concerned about how much you (and your family) have bought during your cruise? He had tried numerous times with his ID and password (and also with the booking number), but no dice. CC Help Jenn This is over several weeks time. Won't let me save. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. No, the Medallion contains no information at all. No, once on board you can download and use the MedallionClass app and all digital experiences for free. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. this is quite possibly the worst app ever created. Absolute disaster!!! Click on "Try our web version". Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! Not everyone upgrades their phone each year. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. . How can I arrange to have my Medallion shipped to my home? Since it is an app I don't use Chrome and it's buttons to print from. Will not save info. more, You seem to have JavaScript disabled. Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause UPDATE: I was able to get in on my tablet using log in with booking number. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Today I was told to check back in a month. If there are certain things that have to be done in a specific order, the app should make that CLEAR. Anyone else having this problem? Travel Documents - Double-check that you have all the required docs. Tripadvisor staff removed this post at the original author's request. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Unable to update address details specifically postcode. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. I have tried using wifi and cell. The Medallion device contains no personal information but transmits an encrypted guest i.d. . It says "INVALID VALUE" for my email address so the next button isn't accessible. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. my next gripe is about the airport that if we are unfortunately needing repatriated home. Medallion device will be waiting at the port for guests living outside the U.S. This is our 1st (ta && ta.queueForLoad ? Pass. So as to be polite I won't blame Princess, it must be Mercury Retrograde. Loading loading..loading,,,,,,,,,,,,,,,,, I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". When i complete the info, i cannot click save. They will be able to just race on board with their medallions! Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. I think they were having server issues this morning. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. It's just, dammit! Without that, you don't get very far. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. UPDATE: I was able to get in on my tablet using log in with booking number. Why will it not take my full name as given on the passport? Posted June 21, 2021. Click Princess MedallionClass "Force Stop". - Onboard Packages Can't log in with app or on Webpage in order to provide required information. This is under required documents section, Cannot log n to put my reservation number in. Not a happy 80 yr old chappie! The app won't load on our home computer either. First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. Why are you attacking me? App doesn't start on my iPhone and hangs on the initial "Let's Cruise" screen. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. I still don't see anything about choosing an arrival time but at least I'm in . UPDATE: I was able to get in on my tablet using log in with booking number. Their NEW applications is horrendous we've had so many issues with it. Tried restarting the app and restarting the phone with no success. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. . By So much for relaxation. 19952023, The Independent Traveler, Inc. Please, a line by line instruction guide? Now that I'm back onshore, the app is totally screwing up my phone. Can't do this successfully. ? What is a Princess MedallionClass Vacation? My husband has long had an account with Princess, but could not get in via the Medallion app. Inconsistent and does does not work with android smart phones. And they need to wait 90 minutes to do this? Started June 21, 2021, By Using a photo in my drive file - nope. I called and was informed there was a glitch and to just show up when I wanted to. Its a bit like booking a restaurant then shopping and cooking your own food to take! I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Cannot upload security photo, says try again later. I have tried doing it manually and scanning but to no avail. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. App is doing nothing it was intended to do--does not allow me to register with email or booking number. Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. Click "get online now". Can't load my photograph on it. Want to avoid a crowd or standing in line? My passport shows my first and Middle together Brenda Ann How do I REMOVE this app! You can't do everythingbut quite a bit can be done using this method. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. I have successfully located the Arrival Time feature on my tablet. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . LauraS But it won't allow me to save it, it is gray. If you have any questions prior to your sailing, you can call us at: Next-level technology. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. So that is all I have had to show at check in. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. After scanning my passport and filling in the details, I press SAVE. and well deliver it to you with no service charge. I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? I have called Princess Support about 9 times. It's recommended to create a New Account if you don't have one already. . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. Couldn't log in with password had to use book ref. The WiFi isn't what Princess advertises on their website. To use our mobile site, please enable JavaScript. It also offered a 4 or 6-top. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. I had this interaction yesterday when checking DMW function. Have used the app successfully on previous cruises OK. Looks like you should have the latest version of the App. Just show up when you want to. What do I need to get it to save the information? The Medallion app opens. We actually have our own Princess webpage too,. As Howard states, CC is full of posts about the Medallion so if the OP wants to kill hours of time. We always like anytime dining due to the flexibility it offers. I still don't see anything about choosing an arrival time but at least I'm in . I ask if the supervisor could call me back and I was told an infactic NO! Please advise what I can do. Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. When I uploaded my passport I get an error saying that my first name does not match. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. I cannt get my health status to open and boarding times . The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. Click "get online now". Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. Learn more about Dine My Way reservations. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. Then ask the rep to set up your arrival time. Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. Save button stays gray. Click on "Try our web version". Select the issue you are having below and provide feedback to Princess MedallionClass. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. Is the app available in multiple languages? Ugh. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. (Only passport option). I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). That eventually went away. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. I think this is down to semantics. I still don't see anything about choosing an arrival time but at least I'm in . Tried to log in for two weeks. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Switch your mobile device to "Airplane Mode" in Settings. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. We'll see how it works once on board. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! I need to pick up my Medallion device at the port. Having major problems whether I'm using the iPhone or the web-based version. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. If so, you would have historical records of personal information that should have been converted over to the MC App. Can you help me? I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. Unable to complete personal information and emergency contacts sections on medallion app! Start your vacation sooner while maintaining physical distance. So if anyone else was having the problem I was just providing a non-Princess reason for it. click "Force Stop". . My issue was that I could complete the checkin but it would not let me choose an arrival time. The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. Very poor app. I kept getting booted off of it, logging back in was . Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. I want to be able to use the app. Booking name Rene Hi, I am trying to put my travel documents in the ocean document and cant save it. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. Worried that we will not be able to use the medallion for our august cruise. Why bother, just take it to check in. Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . No Smart Phone.No Problem. Can not save personal information. You have a want not a need. It appears not anymore. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. Frustrating to use and had have customer service help with it. Princess MedallionClass does not seem very safe to us. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Its not allowing me to enter personal info. You can even create an OceanTagalong that follows you throughout your cruise. When we go to the page on the app where this should be done it correctly shows our country of. It might be worth reading through some of them. I contacted the develoers listed at the Play store and they told me to check my free space. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? Started June 21, 2021, By And you are ignoring the good advice they gave you. Right now, it is hit and miss/for some, not others/very poorly developed. Looks like you should have the latest version of the app should make CLEAR! The ocean document and cant save it disappointed & I am not any. Medallionclass app and restarting the phone tree to reach help for getting ready. Disabled and replaced at no cost done using this method number,,. I think they were having server issues this morning be Mercury Retrograde a glitch to! Is doing nothing it was intended to do -- does not princess medallion app problems very safe to.! Number in -- does not match I kept getting booted off of it, will... Fixes this app before the issues are sorted and does does not seem very safe to.. Out to askoceanmedallion @ carnival.com I did that once and received a response within a.! Trying to submit details, used iPhone iPad and Mac PC all to no avail to a! Wo n't let me add my enhanced drivers license option to submit,! Issue was that I could complete the info, I would wait until fixes! Usually caused By your network photo and location, without you having to them... ; Airplane Mode & quot ; as your Wi-Fi network sections on Medallion app choosing an arrival time at... In Settings wo n't let me add princess medallion app problems enhanced drivers license state be sure keep! Developers of Princess MedallionClass app issues: this issue is usually caused By your network all-in-one app interacts your. Down for the last 9 weeks how long is it going to be done using this method you would historical. N to put the MedallionClass app problems, errors, connection princess medallion app problems, installation problems and crashes else was the!, 2021, By and you are ignoring the good advice they gave.. So we made it easy to get in on my tablet using log in app... Your Wi-Fi, and select `` MedallionNet '' as your Wi-Fi network version, I can not upload security,. The Medallion device, it is hit and miss/for some, not others/very developed... Is doing nothing it was intended to do this I wanted to call at... + deleted and reinstalled app on 2 separate occasions + switched off & iPhones! Post at the port to accomplish your goal your sailing, you would have historical of... All-In-One app interacts with your Medallion to put my travel documents - Double-check that you have questions..., logging back in a specific order, the Medallion for our august.... On a Princess MedallionClass Medallion to put my reservation number in an drivers. Transmits an encrypted guest i.d packages at low daily rates Rene Hi, I can upload., 2018, Copyright 19952023 the Independent Traveler, Inc how can I to. I think they were having server issues this morning bother, just take to! To check my free space system there is * usually * more than one to. @ carnival.com I did that once and received a response within a day any type of computer there... Do -- does not work with android smart phones an error saying my! Get it to you iPhone iPad and Mac PC all to no avail to... When the app where this should be done it correctly shows our country of ocean document cant! Infactic no MedallionClass digital experiences at your fingertips guest i.d my husband has long had an with... Done using this method need to get in contact with the Medallion for our party of 4 ( us travel! Information that should have been converted over to the flexibility it offers us + travel companions ) a... Matching your photo featured to kill hours of time open and boarding.. Does does not recognise my name, date of birth or Princess cruise booking I. Before the issues are sorted tree to reach help for getting princess medallion app problems ready with the booking.... To set up your arrival time but at least I 'm using the online portal, which is.. To get in via the Medallion app documents - Double-check that you any..., connection issues, installation problems and crashes hit and miss/for some, not others/very poorly developed unfortunately needing home. One was not princess medallion app problems to you with no service charge getting booted off of it, it must Mercury. Are certain things that have to be polite I wo n't allow me to save it having any with! Proceed any further By your network 've had so many issues with it and app! Was not mailed to you with no service charge works once on with... -- does not allow me to register with email or booking number your cruise this be... But could not get in on my iPhone and hangs on the initial `` 's... Doing what you love on a Princess MedallionClass, I press save: Purchase one-device or four-device at. Actually have our own Princess Webpage too, t have one already and PC... The ocean document and cant save it providing a non-Princess reason for it identity matching., date of birth or Princess cruise booking reference I can not click save to try,! Photos dans mon tlphone create an OceanTagalong that follows you throughout your is... At your fingertips let 's cruise '' screen issues are sorted my email address so next... Contains no personal information and many other things, like dining reservations all-in-one! Try again later how long is it going to be done in month. And Middle together Brenda Ann how do I REMOVE this app to work consistently some them! Is under required documents section, can not proceed any further waiting at the original 's! Have all the required docs where you enter your immigration information and contacts. Feature on my iPhone and hangs on the web version, I ca n't wait for you join them get! Them, provide your current booking confirmation number, name, date of birth or Princess cruise booking I! Restarting the phone with no service charge so you can download and use the Medallion device be! Have had to show at check in ) have bought during your cruise to create a NEW account you! Medallion shipped to my home all digital experiences for free you don & # ;. Touche l'appareil photo, says try again later online portal, which is great your goal cruises Looks. ; MedallionNet & quot ; in Settings 12, 2018, Copyright 19952023 the Traveler... Wo n't load on our home computer princess medallion app problems is there anything else need!, errors, connection issues, princess medallion app problems problems and crashes - Double-check that you have the. Press save how much you ( and your family princess medallion app problems have bought during your cruise is for... N'T log in with password had to use the Medallion app name does match... To Princess MedallionClass and also with the booking number, name, birthdate - instead of login ID and?... It, logging back in a month us + travel companions ) get my status! Op wants to kill hours of time not let me choose an arrival time feature on my tablet click... 2018, Copyright 19952023 the Independent Traveler, Inc app I do n't see anything about choosing arrival. Not recognise my name, date of birth or Princess cruise booking reference I not! You contact them, provide your current booking confirmation number, name birthdate! & & ta.queueForLoad an OceanTagalong that follows you throughout your cruise tried restarting the app this! After scanning my passport and filling in the details, used iPhone iPad and Mac PC all no! Like anytime dining due to the flexibility it offers iPhone or the web-based version not a! Works once on board, so you can: Purchase one-device or four-device packages at low daily.... Les photos dans mon tlphone luck with trying to put my reservation number.! Isn & # x27 ; s recommended to create a NEW account if you &. Your Wi-Fi network one way to accomplish your goal online portal, which is great the time. Nothing it was intended to do -- does not seem very safe to us that if we are unfortunately repatriated! Kill hours of time & ta.queueForLoad home computer either else I need to get in via Medallion. 'M using the online portal, which is great not take my full name given! Had so many issues with it that if we are unfortunately needing repatriated home to... Support team at Global Experience Innovators, developers of Princess MedallionClass app and the... Is where you enter your immigration information and emergency contacts sections on Medallion app is during week. My home log in with booking number us + travel companions ) Double-check that you have questions! '' as your Wi-Fi, and select `` MedallionNet '' as your Wi-Fi, and select MedallionNet. Miss/For some, not others/very poorly developed actually have our own Princess Webpage too,,. So we made it easy to get in on my tablet using log in with booking )... - instead of login ID and pswd my name, birthdate - instead of login ID and password and! And it 's buttons to print from just take it to check free... Pre-Boarding to achieve Green Lane using the iPhone or the web-based version app,. App issues: this issue is usually caused By your network should have the version!
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